Unit Sales Manager (Team Coach) - Renewal ICICI Lombard

2.0 - 5.0 years

3 - 5 Lacs

navi mumbai, mumbai (all areas)

Work from Office

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic BPO Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: Siddhesh 8097956277 siddhesh.akolkar@icicilombard.com

Posted Date not available

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Urgent Hiring For Team Leader - Operations | BPO | Bangalore Witbloom Training & Placement

4.0 - 9.0 years

2 - 5 Lacs

bangalore rural, bengaluru

Work from Office

Requirements of Team Lead for E- Commerce Voice Process. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Posted Date not available

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