522 Attrition Control Jobs - Page 12

Role : Senior Executive - HRBP, Warehouse Ops ( Off Roll ) Role & responsibilities We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ...

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management o...

Job description: Deliver defined Process SLA & KPIs. Manage & motivate a team of 12-15 Sales Comm Representatives. Maximize their productivity and improve Quality. Utilize and enhance the expertize of agents and make them reach the goal of monthly and yearly conversion targets. Control attrition and Shrinkage, Driving key process metrics like Utilization, occupancy, PSAT,FCR, conversion, AHT, Penetration etc. Monitoring Calls and providing feedback to Representatives, preparing reports and presentations for reviews. Complete self weekly login and take calls/chat/email as per quality standard Timely respond on email/chat/message of Sales network and provide complete support to them in loan an...

About Paisabazaar.com Paisabazaar.com is Indias largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Team Leader Product: Business Loan. Location: Delhi NCR/Guragon We are looking for a dynamic and motivated Assistant Sales Manager to lead a team of sales executives in the Home Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-dri...

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Store Manager Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; anal...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Experience: Minimum 3+ years in a BPO Healthcare process, with at least 1 year as a Assistant Manager.

*************Radical Minds hiring for Team Leader - Travel************** They are responsible for coaching, mentoring, and motivating their team, as well as implementing and evaluating new processes and procedures. Team Leadership & Management: Inspiring and motivating: Creating a positive and collaborative work environment, fostering teamwork, and boosting team morale. Coaching and mentoring: Providing guidance, support, and training to team members to improve their performance and achieve their goals. Performance management: Monitoring team and individual performance against targets, identifying areas for improvement, and implementing action plans. Training and development: Conducting trai...

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, b...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resou...

Job Title: Sr. Executive/ Executive- HR Ops Job Summary: We have an exciting opportunity for a results-driven out of the box thinking HR Person. The HR Person needs to work with other members of the HR Department and employees to help and support the company on functional human resource objectives. This role will have a strong responsibility upon Employee Engagement & HR Operations and best practices within the organization. Responsibilities: • Take the entire responsibility for the entire joining (Documentation, Induction, ID generation) & Exit (Exit interviews, Exit form fill up and FNF) formalities. • Ensure that HR policies and processes are consistently administered both in the departme...

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not prov...

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

You will be following defined procedures and receiving direction regarding work priorities from the manager. You will work independently on routine tasks and exercise limited discretion within established guidelines. As a Team Member, you will have a growing ability to apply general principles and standard techniques/procedures. You will be setting specific standards/objectives for yourself, team members, and allocated resources, influencing others during internal/external communication. Your primary objective will be to lead a team of RM's and to develop and manage the Agency POS Channel in the assigned geography. Your responsibilities will include: 1. Agency Channel / POS Development - Hel...

Major Responsibilities and Deliverables Ensuring development of appropriate company culture through aligned interweaving of desired cultural dimensions with policies and procedures of HR Driving talent acquisition process to hire best fit candidates to promptly fill up critical positions including freshers and interns (Bulk hiring) in the company at competitive salary range Ensuring timely and error-free compensation management and all statutory compliances including those of PF, ESIC etc. Establishing robust talent management system by ensuring progressive and fair performance management system (PMS), and other supporting components of Talent Management System. Minimizing attrition by engag...

Experience: 4-7 Years Location: Chennai - Perungulathur( Night Shift) and Hyderabad (Day shift and Only Male candidate) Responsibilities: Employee Relations HR Orientation, Day 1 new joinee experience, documentation & Transaction Issues Floor connects Organize Meetings Counseling, Grievance Handling Employee Engagement Employee Engagement Initiatives Prepare Engagement Calendar Coordinate in identifying nominations for R&R Coordinate for team outings & Lunch, anniversaries Regular Townhalls with leaderships Should have stakeholder management with Attrition control and Retention He should know Hindi and only Background from IT/ITES company

Strategic HR Planning: Develop Understanding of Units Business, Operations, Market Perspectives & Role Appreciation Responsible for Manpower Planning and its activation via Sourcing, Career Planning, capability building & Building Talent Pipeline Talent Acquisition: Assist Corporate Talent Acquisition team for recruitment processes, including scheduling interviews, and selection of top talent. Employee Relations: Act as a point of contact for employee inquiries, concerns, and conflicts, and work to resolve issues effectively while ensuring a positive employee experience. Performance Management: Implement performance management processes, including goal setting, performance reviews, and devel...

Roles and responsibilities: Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guida...

Role & responsibilities :- Manpower Management, Employee EngagementGrievance HandlingAttrition ManagementEmployee RelationsPerformance AppraisalHR Policy FormulationHR PoliciesEmployee RetentionEmployee GrievancesGrievance ManagementAttrition Control Preferred candidate profile :- Hotels & RestaurantsRetailCourier / Logistics - Logistics TechCourier / Logistics - Other

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we a...

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 9815111359 Baljit Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

About the Role You will be responsible for solving organizational challenges through people related solutions. You will create people agenda that will enable business to realize their ambitions. You will work side by side with business, completely hands on, to get things done on a variety of people- related areas Key Responsibilities: 1. Facilitate the Organization in transitioning from Talent Retention to Talent Management, linking the culture of the Organization to Business needs. 2. Ability to manage the AOP & do manpower planning for the business 3. Lead the performance management cycle (PMS) right from KRA setting, performance and leadership competency review, normalization and incremen...

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skil...

Good communication skills. Need for inbound LOB (Should have good knowledge of call Centre metrics- Inbound Definitions & formulas) Should be confident to interact with internal and external clients Graduation & at least 2 years Inbound experience on paper must (Preference- Finance industry) Should be well hand on MS Excel & MS power point Role & responsibilities Preferred candidate profile