352 Attrition Control Jobs - Page 14

Strong knowledge of e-commerce, FMCG, or retail operations (preferably with dark store and last-mile exposure). Proven ability to handle multi-location operations with high transaction volumes. Analytical mindset with strong problem-solving skills. Excellent leadership, communication, and decision-making abilities. Proficiency in operational tools, WMS (Warehouse Management Systems), and delivery tracking systems.

Key Responsibilities: - Support the Sales Manager in planning and executing BPO sales strategies targeting Malayalam-speaking regions. - Manage a team of sales representatives handling calls in Malayalam. - Monitor and improve the teams sales performance, including setting targets, reviewing KPIs, and coaching. - Handle escalations from Malayalam-speaking clients and resolve issues promptly and professionally. - Assist in onboarding new clients and ensuring client satisfaction across all touchpoints. Generate and analyze reports related to sales performance, conversion rates, and customer feedback. - Coordinate with operations, training, and quality teams to ensure smooth process delivery. Help recruit, train, and retain Malayalam-speaking sales agents. - Conduct regular team huddles, training, and feedback sessions in Malayalam when required. Preferred Skills : - Experience working with clients from Kerala or Malayalam-speaking customer segments. - Understanding of regional market dynamics and consumer behavior. - Knowledge of both inbound and outbound BPO sales models. - Good analytical and problem-solving skills. Qualification - Graduate Shift time - Day shift Contact below :- HR Manager - Pinky Yadav mobile no - 7977519951 email - pinkyy@eosglobe.com

Position: GIS Team Leader (Non-Voice Process) Experience: Minimum 2 years of documented team leading experience with exposure in GIS Mapping. Responsibilities: Team handling, coordination, shrinkage and attrition control, KPI management. Skills Required: Strong knowledge of mapping, navigation, ArcGIS, and GIS tools. Notice Period: Immediate to 30 days. Shift: US shift timings, 5 days work from office, rotational shifts, 2 rotational days off per week. Perks & Benefits: Both side cab facility within 30 kms from Gopanpalle Wipro Hyderabad Campus; free meal facilities.

Roles and Responsibilities Manage sales team performance, ensuring target achievement through effective planning, execution, and review. Conduct regular sales reviews to identify areas of improvement and implement strategies for shrinkage control and attrition reduction. Develop and maintain strong relationships with customers to drive revenue generation and customer satisfaction. Analyze sales data using AHT, SLA, and other metrics to optimize processes and improve overall performance. Collaborate with cross-functional teams to resolve issues related to sales process, product knowledge, or market trends. Neelam - 9594690866 Neelam.Shahu@teleperformancedibs.com

Role & responsibilities Legal and Medical Operations Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift rotations, and attendance records. People Leadership Leading interviews, onboarding, and training of new joiners. Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed. Coordinating team bonding activities, recognition programs, and engagement events. Creating, validating, and tracking KPI performance metrics. Providing coaching, conflict resolution, and professional development support. Client & Stakeholder Communication Attending and leading client calls, sharing MOMs and agendas. Acting as Point of Contact (POC) for client escalations and new client transitions. Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations. Sharing weekly/monthly updates and addressing escalations professionally. Reporting & Process Management Creating SOPs and RCA documents for process governance. Managing billing reports and client invoicing data. Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations. Updating inventory trackers, maintaining dashboards, and managing documentation repositories. Handling IT issues and coordinating with support teams. Supporting IPACS management

Warm Greetings from Dhaninfo! We are hiring for a Team Leader with International BPO Voice Experience. Location: Pune Shift: US Shift (Night Shift) Looking for immediate joiners Experience: 3+ years (including 2+ years in a Lead role) As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportunities for team members. 4. Conduct regular performance reviews, manage disciplinary issues, and promote a culture of accountability and collaboration. 5. Oversee day-to-day operations within the department, ensuring all tasks are completed accurately and on time. 6. Monitor key performance indicators (KPIs) to ensure targets and performance standards are met. 7. Implement best practices and streamline processes to reduce costs and improve service delivery. 8. Contribute to strategic planning by providing insights and recommendations based on operational performance. 9. Foster a collaborative work environment, encouraging communication and knowledge sharing between teams. 10. Be a key point of contact for the allocated team you are managing and interact effectively with Senior Management in the pursuit of business goals. 11. Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed. 12. Build bridges with Agents and Management garnering trust and loyalty, and inspiring them to higher levels of performance and career development. 13. Be instrumental in delivering improvements to the team and pro. 14. Strong understanding of Attrition & Shrinkage. 15. Ability to manage CSAT, AHT, TAT, SLA & Quality About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 800 employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time. Interested candidates can share resume on nayan.bhore@dhaninfo.biz

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.

Team Leader in US Healthcare RCM overseeing daily operations, ensuring team targets, quality, and compliance. Guides and supports staff in billing functions. Drives performance, training, and process improvements. Vacancies:AR, payment posting, VOB

Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery, along with Maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, and reports responsibilities. Managing day-to-day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations of the teams and providing updates Ensure that all audit-related issues are brought to a close. Identify and drive continuous improvements and initiatives in the process. Coach & mentor the Team lead so that they can manage their teams better To ensure that all internal customer queries are followed up on a timely basis. Collaborate with internal teams. To be the Key contact for all problems and queries with the specific business assigned. Take on special projects as per business need. Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing alone and Directing Others, Managing & measuring work Ability to handle sales pressure Excellent verbal and written communication skills Strong external and management reporting skills ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorised by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objectives. Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the Function Head. Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect the Performance Criteria Ability to lead employees on their team to the performance of the Performance Criteria. What do we offer? Best CTC in the industry along with per-month incentives, medical insurance, and Gratuity. Interested candidates can share their updated resume or can reach out to 8448684083

Hello Jobseekers!! Greetings From Shining Stars ITPL "We are seeking motivated and experienced Team Leaders to join one of the fast-paced BPO team. The ideal candidate will be responsible for leading, coaching, and motivating a team of customer service/sales representatives to achieve and exceed performance goals." As a Team Leader, you will be responsible for managing, coaching, and motivating a team of BPO agents. Your primary goal will be to drive team performance, ensure all service level agreements (SLAs) are met, and foster a positive and productive work environment. You will be a key player in the daily operations, helping your team succeed and grow professionally. NOTE: - Immediate Joiners Preferred or Max. 15-20 Days of Notice Period Can Be Considered. Fluency in English and Hindi Speaking is Mandatory. Please read the job description carefully before applying. Must be from BPO background. Process We're Hiring For: Kolkata - Insurance Sales and E-commerce Support Bengaluru - E-commerce Sales / E-commerce Support / E-commerce Supply Chain or Seller Collaboration Noida - International Customer Support / Domestic E-commerce Chat / Blended Support Key Responsibilities: Team Leadership & Management: Lead and inspire a team of customer service or sales agents. Monitor team performance against key performance indicators (KPIs) such as sales targets, customer satisfaction scores (CSAT), average handling time (AHT), and first call resolution (FCR). Conduct regular one-on-one meetings, performance reviews, and coaching sessions to drive continuous improvement. Act as a point of escalation for complex customer issues and provide timely, effective resolutions. Training & Development: Identify individual and team training needs and collaborate with the training department to address them. Provide on-the-spot coaching and feedback to improve agent skills, product knowledge, and communication techniques. Support new team members during their onboarding phase to ensure a smooth transition and rapid ramp-up. Operational Excellence: Monitor call queues, ticket volumes, and other operational metrics to ensure service level agreements (SLAs) are met. Generate and analyze performance reports to identify trends, areas for improvement, and best practices. Ensure adherence to company policies, procedures, and quality standards. Proactively address any issues that may impact team morale, performance, or customer experience. Communication & Collaboration: Maintain open and effective communication with your team, peers, and senior management. Collaborate with other departments (e.g., Quality Assurance, Training, HR) to support business objectives. Foster a positive and collaborative team environment that promotes engagement and high performance. Experience: Kolkata: - Insurance Sales - Overall 3 years of experience in BPO sales including 1 year as a Team Leader on paper. E-commerce - Overall 5 years of experience in BPO customer support including 2 years as a Team Leader on paper. Bengaluru: - E-commerce - Overall 4 years of experience including 1 year as a Team Leader on paper in BPO sales or customer support or seller collaboration/supply chain. Having experience in E-commerce will be more preferable. Noida: - Logistic - Minimum 2 years of experience in BPO customer support including 1 year as a Team Leader on paper in international process. E-commerce - Overall 3 years of experience in BPO including 2 years as a Team Leader on paper. Need only female candidate. Skills: Excellent communication skills, both verbal and written. Strong coaching, mentoring, and motivational abilities. Exceptional problem-solving and decision-making skills. Proficiency with CRM software, contact center technology, and performance management tools. Data-driven mindset with the ability to analyze metrics and generate insights. Ability to work in a fast-paced, high-pressure environment. CTC: Kolkata: - Insurance Sales - Max. 4.50 LPA E-commerce - Up to 5 LPA Bengaluru: - E-commerce - Up to - 7 LPA (Sales), 5 LPA (E-commerce Support) and 6.50 LPA (E-commerce Seller Collaboration/Supply Chain) Noida: - Logistic - Max. 7 LPA E-commerce - Up to 5.50 LPA Feel free to connect over call or share your updated resume on WhatsApp @ 9569433682 - Indrajeet Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh

Manage day-to-day operations of the restaurant in an effective manner Ensure thorough team communications via daily briefings & staff training Ensure a high degree of customer relationship management Ensure complete understanding of the POS and menu

Location: Gurugram Notice Period: Immediate Joiners Preferred About Policy Bazaar Partners PBPartners is the B2B arm of PolicyBazaar.com, Indias largest online insurance marketplace. We empower insurance advisors and partners with innovative tools, training, and support. At PbPartners, we believe in aligning people strategies with business goals to drive high performance and impact. As the Team Lead HR Business Partner (North) , you will serve as a strategic partner to business leaders, managing HR initiatives for Tech and Corporate employees across the region. You will be responsible for aligning HR processes with organizational objectives, fostering employee engagement, ensuring compliance, and enabling a high-performance work culture. Key Responsibilities Business Partnership & Strategy Partner with business leaders to understand organizational goals and design HR solutions to meet them. Drive workforce planning, capability building, and organization design for Tech and Corporate functions. Leverage HR analytics to support data-driven decision-making. Talent Management Collaborate with Talent Acquisition to fulfill hiring needs for Tech and Corporate roles. Oversee onboarding and induction for seamless integration of new hires. Identify skill gaps and partner with L&D teams for targeted interventions. Employee Engagement & Retention Lead engagement initiatives tailored to corporate and technology teams. Conduct stay interviews, pulse surveys, and implement improvement plans. Resolve grievances proactively to maintain a positive work environment. Performance Management Facilitate annual and mid-year performance cycles, including goal-setting and appraisal moderation. Coach managers on effective feedback and performance conversations. Compliance & Policy Implementation Ensure the communication and implementation of HR policies and best practices. Ensure compliance with applicable labor laws, POSH regulations, and organizational guidelines. HR Operations & Analytics Maintain employee records and monitor HR metrics like attrition, engagement, and absenteeism. Coordinate with central HR functions for payroll, HRIS, and compliance requirements. Prepare HR dashboards and reports for leadership reviews. Key Skills & Competencies Strong interpersonal and stakeholder management skills. Problem-solving ability with a consultative approach. Solid understanding of HR practices, labor laws, and HRMS tools. Proactive, hands-on, and adaptable to a dynamic, fast-paced environment. Eligibility & Experience MBA / PGDM in HR or related field. 3–4 years of experience in HRBP roles, preferably in corporate or technology domains. Prior experience in BFSI, fintech, or insurance sector will be an added advantage.

Position: GIS Group Leader (Non-Voice Process) Experience: Minimum 2 years of documented team leading experience with exposure in GIS Mapping. Responsibilities: Team handling, coordination, shrinkage and attrition control, KPI management. Skills Required: Strong knowledge of mapping, navigation, ArcGIS, and GIS tools. Notice Period: Immediate to 30 days. Shift: US shift timings, 5 days work from office, rotational shifts, 2 rotational days off per week. Perks & Benefits: Both side cab facility within 30 kms from Gopanpalle Wipro Hyderabad Campus; free meal facilities.

1. Team Leader Education : HSC /Grad Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Week offs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate

Key Responsibilities: -- Required Sales Team Leader -- Lead a team of Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam -speaking customer service agents. -- Monitor and manage daily team performance metrics (AHT, CSAT, FCR, etc.). -- Handle escalated customer issues and ensure timely resolution. -- Provide regular coaching, feedback, and performance reviews. -- Prepare daily/weekly/monthly performance reports. -- Conduct team meetings and briefings to update on process changes and targets. -- Ensure team adherence to quality standards, processes, and compliance guidelines. -- Coordinate with internal departments for smooth workflow and escalations. -- Identify training needs and assist in upskilling team members. Role & responsibilities -- Language required - Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam. No of requirement :- 50 Contact below :- Pinky Yadav ( HR Manager - EOS GLOBE ) MOB - 7977519951 EMAIL - pinkyy@eosglobe.com

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

We have an urgent hiring for HRBP-Role for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as employee Grievances, retention, engagement . - Operate independently & ensure employee satisfaction & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance management, training & development, rewards & recognition, Exit, Payroll and organizational effectiveness. - Support employees and managers while also balancing the needs of the business. Support the High Potential employee identification and development programs for the functional client groups. - Partner with business leadership in order to facilitate organization change. Saturday & Sunday fixed off Should be comfortable with Night Shift For further queries connect Naman- 9650507165 (Call/Whatsapp)

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Warm Greetings from Rivera Manpower Services! We are hiring for a Team Leader with International BPO Voice Experience for a leading MNC! Location: Bangalore Shift: US Shift (Night Shift) Joiners: Immediate or up to 30-day notice period Experience: Minimum 6 years of total experience in international BPO voice process Minimum 2+ years of experience as a Team Leader (on paper) Should have managed a team of 25- 30 agents Call or WhatsApp Now to Book Your Interview: 7829336034 / 7829336202 /9986267393 (Timings: 10 AM 6 PM | Monday to Friday) Title: Team Lead Subtitling Coordination Reports to: Assistant Manager, Subtitling Coordination About the Company As the worlds leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. As a Team Lead in the Subtitling Coordination team, you are responsible for the people management in the team and also for their growth and development. You will also be responsible for scheduling and rescheduling of work internally, teams utilization and performance and monitoring all projects within your span. Outcomes and Accomplishments As a Team Lead in Subtitling Coordination, you will: Lead and supervise the Localization Coordinators within your span of control. Set clear objectives and ensure each team member aligns with the teams vision. Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively. Is responsible for liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved. Be responsible for the teams morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas. Conduct regular team meetings to discuss progress and plan future activities. Conduct timely 1:1s with all coordinators in your span. Be responsible for driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities. Be responsible for the teams productivity, volume management, leave planning, business continuity and succession planning. Communicate regularly with management regarding project status and any issues that arise with capacity or resources that may impact Client deadlines. Need to ensure that process changes shared with the team are clear, PNs are read and adhered to. Act as a liaison between the team and Assistant Managers/Managers. Ensure that the team is meeting all project deadlines and goals, as well as participating in all required training sessions. Generate reports on the teams performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly. Facilitate effective handovers (if required) across shifts. Be responsible for scheduling and rescheduling (in case of absenteeism) work for your language group in Subtitling Coordination. Monitor email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers. Ensure that all user payments are addressed in a timely manner and that there are none pending to be actioned on by your Coordinators. Work closely with the Manager to absorb tasks when the Assistant Manager is on leave. Need to drive continuous improvement in the quality of coordination and communication within the team. Suggest ideas for improvement both from a people and process perspective. Need to be flexible and proactively help as required in any area of need. Mentor the Subject Matter Experts to bring them up to the next level. What You Bring: Candidate must have a graduate degree. Excellent command on English language. Good time management skills, excellent problem-solving skills. A keen interest in media industry preferred. Benefits You will be part of a large international and culturally diverse team You will have the opportunity to make an impact for the organization, and for the customers You will have opportunities to further grow your skills and grow within the company You will have the opportunity to expand your professional network

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Eligibility: Min. 2 years of Team Handling Voice Exp required in BPO On Paper exp needed Graduation Mandatory Interested Call 9815111359 Baljit Required Candidate profile Cv Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Or Any International BPO Exp. Experience: Minimum 3 years in a BPO Healthcare process, with at least 1 year as a Team Lead.

We are looking for a Team Lead in GIS domain. Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management. Knowledge in GIS is not mandatory. 24*7rotational shift with 2 rotational week offs. Candidates from Hyderabad will be preferred. Notice Period- 0-30days. TL on paper designation is mandatory. Intrested candidate share their profile on-"7595058169" with subject line "Team Lead"

MBA HR and 10-15 years experience in HR Good communication and leadership skills Required Candidate profile Strategic HR Leadership, Core HR Systems and Compliance, Employee engagement and Culture, Performance management, Crisis management and advise

Role & responsibilities Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations GIS Mapping • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Process type: Non voice process. Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs Preferred candidate profile People management and delivery ownership GIS mapping experience • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , Both way Cab service will be provided.

Key Responsibilities: Lead and manage a team of 10–15 associate Drive daily performance, productivity, and KPI Track performance metrics such as AHT, CSAT, SLA Ensure quality and compliance in process delivery Ensure customer satisfaction Required Candidate profile 2 Years Exp as TL (Mandatory) 5 days a week with 24x7 rotational shifts perks & benefits- 2 way cab meal facility available