522 Attrition Control Jobs - Page 13

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management o...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Were Hiring Area HR Business Partner – Hyderabad Location: Hyderabad Industry Preference: Retail | QSR | Food-FMCG | Supermarket Are you passionate about aligning people strategy with business goals in a dynamic retail environment? Join KPN Farm Fresh, one of India’s most trusted and fastest-growing retail chains, as an Area HR Business Partner (HRBP). Our deep expertise in high-growth consumer sectors like grocery, FMCG, and consumer internet, KPN Farm Fresh is on a mission to deliver quality, freshness, and innovation at scale. With a legacy since 1965, we are entering an exciting phase of nationwide expansion and transformation. About the Role: As an Area HRBP – Retail Store Operations, y...

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure busi...

We have an urgent hiring for HRBP-Role (MALE CANDIDATES ONLY) for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as retention, engagement . - Operate independently & ensure employee satisfact ion & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance...

Shift: Night Shift Job description Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, ...

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, ...

BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 10-15 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit in...

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 year...

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 5-7 years of experience is preferred, 5 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthC...

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 3-5 years of experience is preferred. Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the people experience Advises key stakeholders on ways to reinforce ...

No. of Positions 01 Education BS/BA degree or equivalent is required, Master s degree, or equivalent, in a related field (HR, MBA) is preferred. Experience 7-10 years of experience is preferred, 8 plus years of experience in HRBP activities ( Employee Engagement, Employee Relations, Performance Management ) and HR strategy. Immediate Joiners will be preferred (Night Shift). Job Responsibilities Provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. HR Team and Processes Keeps a tab on the pulse of the people by leveraging various sources (Health...

Hiring for the team leader in Radica minds for Travel process R esponsible for guiding, motivating, and managing a team to achieve specific goals . Ensure effective communication, delegate tasks, and provide support to team members, fostering a positive and productive work environment. Also monitor performance, identify areas for improvement, and contribute to the team's overall success. Key Responsibilities: Setting Goals and Expectations: Defining clear objectives and performance standards for the team and individual members. Task Delegation: Assigning tasks and responsibilities based on individual skills and team needs. Performance Management: Tracking progress, providing regular feedback...

This position is responsible for end-to-end talent acquisition cycle for all level hiring. You will be interviewing candidates for the defined positions in compliance with company policies and statutory/regulatory guidelines. Working closely with managers and stakeholders from different departments, you will understand the exact requisitions, identify talents through networking, special pools, etc., and recommend them for final processing post your evaluation. You will be conducting recruiting assignments as appropriate and should be able to operate efficiently under minimal supervision. This role is that of an individual contributor and includes responsibilities such as bulk-hiring, lateral...

Implement and oversee HR strategies, policies, and initiatives across the organization. Provide expert guidance on performance management, employee relations, talent development, and succession planning. Work closely with management and employees to improve work relationships, increase productivity, and enhance retention. Analyze trends and metrics in partnership with the HR team to develop proactive solutions and programs. Support organizational change, restructures, and workforce planning initiatives. Drive engagement strategies to improve workplace culture and employee experience. Ensure compliance with labor laws and internal policies. Coach and counsel managers on HR policies and best p...

Role - Manager - HRBP Shift - U.S Shift Location - Yerwada, Pune (Work from Office) HR BUSINESS PARTNER PURPOSE OF THE ROLE As a HR business partner, the person would be responsible for driving execution of HR strategies and plans, process and policies related to recruitment, employee relations, and the associated learning and development requirements. The responsibilities also include driving efficiencies through productivity, enhanced employee engagement /experience and by institutionalizing processes as outlined by policies and by driving ownership within employee groups. BRIEF JD PLANNING AND BUDGETING Prepare HR key imperatives for the year covering individual plans for relevant HR proc...

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage...

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root caus...

Manage day-to-day operations of the restaurant in an effective manner Ensure thorough team communications via daily briefings & staff training Ensure a high degree of customer relationship management Ensure complete understanding of the POS and menu

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed...

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensu...