352 Attrition Control Jobs - Page 13

Roles and Responsibilities Manage sales activities, including lead generation, prospecting, and relationship building with clients. Develop and execute sales strategies to achieve targets and grow revenue streams. Conduct regular sales reviews, analyze performance data, and provide insights for improvement. Identify areas of shrinkage and implement measures to control attrition rates within the sales team. Collaborate with cross-functional teams to drive business growth through effective communication and coordination. Desired Candidate Profile 1-4 years of experience in B2B sales or a related field. Proven track record of achieving targets in a similar role. Excellent team handling skills with ability to manage multiple stakeholders simultaneously. Strong understanding of sales strategy development, execution, analysis, forecasting, planning, pipeline management, review processes.

Role & responsibilities Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance Required Candidate profile Prior exp in healthcare in Claims process Experience:Minimum3 yearsin a BPO Healthcare process, with at least1 year as a Team Lead.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for improvements and systems enhancements of the process. Ensure objectives are achieved within given time frames, meeting or exceeding support requirements. Collect success metrics and prepare reports to identify work accomplishments of the team. Coordinate the preparation, presentation, and communication of work-related information to the Manager. Requirements: Looking for candidates from Delhi/NCR only or ready to relocate. Candidate should be proficient in written and verbal communication skills. Report Management and data handling (Basic Excel skills).es If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339

Job title : BPO Trainer Location: Noida Company: BPO convergence Noida Ex: 1 -3 Salary: 28K CTC Employment Type: Full Time Shift: Day Shift WFO

Dear Candidate, Greetings from Baroda Global Shared Services Limited (BGSSL)!!! ***WE ARE CURRENTLY HAVING OPENING FOR ASSISTANT MANAGER - BPO OPERATIONS FOR COLLECTIONS PROCESS*** Position: Assistant Manager - BPO Operations Location : Vadodara (GJ) Experience : 4 - 7 years Job type : Full - time (WFO Roles and Responsibilities : Responsible for managing and undertaking collections process for debt allocation that have been assigned. Regularly track the portfolio for the assigned area (DPD Wise, Bounce Flag Wise and Balance band Wise). Focus on assigned Zone and Regions. Regularly follow-up with the default High Value customers. Maintaining data for collection process, MIS reports, reviewing of collection feedback on daily, weekly and monthly basis. Maintaining Quality score as per the given targets. Provide guidance, coaching and support to team leader and tele-caller to improve their performance. Delivery required manpower and maintained attrition and shrinkage as per the given targets. Identify and implement best Dialer and Data Strategy for utilization to improve agent productivity and collection outcomes. Preparing power point presentation for MBR. Experience Required : Tenure : Minimum 4 years of experience in ' collection process' and 1 year of on paper experience as Assistant Manager in collection. Working Experience : In depth experience in managing tele collection in Mortgage/Unsecured/MSME loans collections. MS Excel : Proficiency in excel for analysing and maintaining data. Strong Communication Skills : Ability to communicate with client and team to ensure smooth operation. Power Point : Experience in preparation power point presentations for MBR and another task. Interested candidates may send their updated resume to: harshavardhan.date@bgss.in & kapil.gautam@bgss.in Regards, HR Team - BGSSL

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Role & responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Preferred candidate profile Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Perks and benefits Monthly Incentives Medical Benefits

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Team Leader would manage a team of Customer Service Associates in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team.

Key Responsibilities : External Contract Employee Engagement & Performance Management : Serve as the primary point of contact for external contract employees throughout their engagement with the firm. Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments. Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues. Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector. Grievance Handling & Conflict Resolution : Proactively handle grievances, complaints, and conflicts from external contract employees in a fair, prompt, and effective manner. Work closely with both employees and clients to mediate and resolve any issues related to workplace conditions, performance concerns, or contractual matters. Ensure that grievances are addressed while maintaining confidentiality, professionalism, and adherence to company policies and labor laws. Provide ongoing feedback to employees and clients regarding improvements or changes to policies or performance expectations. Employee Engagement & Retention : Work to enhance overall employee satisfaction and retention by fostering a positive work environment for contract employees. Address retention challenges and implement strategies to keep top IT talent motivated and engaged. Develop programs to recognize employee performance, celebrate achievements, and create a strong sense of community among contract workers. Data Analysis & Reporting : Collect and analyze feedback from clients and external employees to identify trends and areas for improvement. Use HR data and analytics to assess employee engagement levels, performance, and retention to make informed recommendations for change or intervention. Provide regular reports to management regarding client satisfaction, employee engagement, grievance resolution, and other HR metrics. Qualifications : Education : Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Experience : Minimum of 4 years of experience in HR, with at least 2 years in a client-facing HRBP role. Prior experience in the IT staffing or technology industry is strongly preferred. Proven experience in managing external contract employees, handling grievances, and providing performance management support. Skills : Strong interpersonal and communication skills with the ability to build and maintain relationships with clients, contract employees, and internal teams. Strong problem-solving skills, especially in conflict resolution and employee grievances. Ability to work independently and handle multiple priorities in a fast-paced, client-driven environment. Excellent organizational skills and attention to detail. Travel : Must be willing to travel for regular client visits, as part of the role. Male candidates preferred

Job Description Sales Team Leader (Insurance Outbound Sales) Company: Globiva Location: Gurgaon Working Days: 6 Days a Week Role Overview We are looking for a performance-driven Sales Team Leader with strong experience in hardcore outbound insurance sales. The ideal candidate will manage a team of sales executives, drive business targets, and ensure operational excellence by monitoring key BPO metrics like attrition, shrinkage, occupancy, dialer utilization, and conversions. Key Responsibilities Lead, manage, and motivate a team of outbound sales agents for insurance process. Drive sales conversions through effective team management and strategy. Track and manage key operational metrics: Attrition & Shrinkage: Ensure manpower stability and reduce absenteeism. Occupancy & Productivity: Monitor agent availability and output. Dialer Utilization: Ensure effective use of dialer for maximum connects. Conversion & Throughput: Achieve sales targets and improve efficiency. Conduct regular team huddles, coaching, and performance reviews. Manage escalations, resolve objections, and support agents in closure. Ensure compliance with process guidelines and quality standards. Prepare and analyze daily/weekly/monthly MIS reports on sales and operations. Requirements Graduate/Undergraduate with relevant work experience. 24 years of hardcore outbound sales (insurance preferred). Minimum 1 year as a Team Leader in a BPO sales environment. Strong understanding of BPO sales metrics (attrition, shrinkage, conversion, occupancy, dialer utilization, efficacy, throughput). Excellent communication, persuasion, and leadership skills. Proven record of meeting/exceeding sales and operational KPIs. Contact Person HR Supriya- 9289327281 (Share CV)

Lead and manage a technical team, ensuring adherence to project timelines and quality standards Handle client interactions, addressing requirements, feedback, & escalations effectively Oversee documentation processes and ensure accuracy &compliance Required Candidate profile Monitor & manage team performance, attrition, &shrinkage Provide training, guide, & mentorship to team Ensure smooth delivery of gaming console-related projects Collaborate with cross-functional teams Perks and benefits Perks and Benefits

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 35K CTC per month Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 5 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Vinay HR

Roles and responsibilities: CHARLIE-HR:7330616341 NOTE: WE ARE LOOKING FOR ONLY -- Male -- with good EXP in ER activities and Management Send your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days NOTE: HR Operations candidates are Applicable Need only Employee Relationship, BPHR candidate only *IMMEDIATE JOINERS ARE MORE PREFERABLE* Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. | yamanurappa.kuri@teleperformancedibs.com

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. Drive team engagement and motivation through recognition, feedback, and developmental coaching. Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: Strong communication and interpersonal skills Experience in handling international customer service or tech support Good knowledge of performance management tools and coaching techniques Hands-on experience with CRM tools, call center dialers, and reporting dashboards Analytical thinking and problem-solving ability • Team motivation and people management Ability to work under pressure and in a target-driven environment Preferred Qualifications: Graduate in any stream Minimum 1 to 3 year experience as Team Leader in Chat & Email BPO/KPO background preferred Knowledge of basic Excel and reporting tool Please send your resume to below required details: Charlie HR : 7330616341 [ DON'T CALL ]

Role & responsibilities 1. Ensure the store meets daily, weekly, and monthly sales targets by driving promotions, customer engagement, and upselling/cross-selling strategies. 2. Supervise, train, and motivate store staff to maintain high performance, ensure discipline, and manage shift schedules effectively. 3. Monitor stock levels, manage inward/outward goods, and ensure timely replenishment of inventory while minimizing losses and wastage. 4. Handle customer queries and complaints efficiently, maintain high service standards, and ensure a positive shopping experience. 5. Oversee daily operations including cash handling, billing accuracy, cleanliness, and adherence to Reliance Retail policies and safety protocols.

Title – Store Manager Reporting to – Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focusDriving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Greetings from WNS! We have an exciting opportunity for a skilled Assistant Manager - Operations to join our dynamic team at WNS . If you are experienced in Healthcare domain and are looking for a role that offers both challenges and growth, we want to hear from you! Job Title: Assistant Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time Job Description -Plan and manage workflow, SLAs, and productivity for ongoing and ad-hoc assignments -Monitor SOPs to ensure alignment with output quality -Conduct quality control reviews and ensure compliance with coding standards -Provide process insights and support continuous improvement -Deliver training sessions and resolve team queries -Perform ad-hoc research and analysis as needed -Support team performance, attendance, and development through structured management practices.

1. Strategic Business Partnering 2. Workforce Planning & Talent Management 3. Performance Management & Capability Building 4. Employee Relations & Engagement 5. Change Management & Organizational Development

Roles and Responsibility Manage daily store operations, including opening and closing procedures. Develop and implement effective sales strategies to meet targets. Lead and motivate a team of sales associates to achieve their goals. Analyze sales data and market trends to optimize business performance. Maintain high standards of customer service and ensure customer satisfaction. Implement visual merchandising strategies to enhance store appearance. Job Requirements Proven experience in retail management with a minimum of 6 years of experience. Strong knowledge of sales principles and practices. Excellent communication and leadership skills. Ability to work in a fast-paced environment and adapt to changing situations. Strong analytical and problem-solving skills. Proficient in using point-of-sale systems and other retail software. Competitive salary and benefits will be offered to the right candidate.

Experience: 1015+ years in HR, with strong exposure to BPO industry Job Summary: We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations. Key Responsibilities: Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance organizational effectiveness. Collaborate with leadership to support business strategy through workforce planning, organizational design, and talent management. Lead HR operations across multiple sites/functions, ensuring smooth delivery of HR services including onboarding, engagement, retention, and exit processes. Manage end-to-end employee lifecycle processes for large-scale BPO workforce. Build and execute employee engagement strategies to reduce attrition and improve morale. Drive performance management processes, leadership development initiatives, and succession planning. Ensure compliance with local labor laws, internal policies, and regulatory guidelines. Partner with Talent Acquisition and L&D teams to ensure hiring quality, training effectiveness, and skill development. Serve as a point of contact for grievance handling, conflict resolution, and disciplinary actions. Use HR analytics and dashboards to monitor workforce trends and make strategic recommendations. Key Skills & Competencies: Strong HR business partnering experience in the BPO or ITES sector (must-have) Excellent understanding of BPO operations, high-volume hiring, and labor law compliance Ability to influence and build relationships at all levels of the organization Strong leadership, communication, and interpersonal skills Analytical mindset with a problem-solving approach Experience working in a matrix or global environment is preferred Proficiency in HRIS tools and reporting systems Qualifications: MBA/PGDM in HR or equivalent qualification from a reputed institute 1015+ years of progressive HR experience, with at least 3–5 years in a Senior HRBP role in the BPO industry Preferred Attributes: Experience managing HRBP teams or leading HR for a large business unit Exposure to digital transformation or HR automation projects Ability to handle scale and complexity across locations or shifts Males Only Overlapping Shifts