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Jobs

Bpo Team Lead

Shining Stars Institution & travels

3 - 6 years

3 - 4 Lacs

Lucknow

Posted:2 days ago| Platform:

Apply

Skills Required

BPO Team Leading Attrition Control Team Handling Service Level Call Center Operations Bpo Operations Contact Center Operations KPI Rostering Ecommerce Shrinkage Control AHT Service Improvement Team Motivation TL Escalations KRA SLA Management CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mega Job Opening for the Team Lead Customer Support (Voice Process)

Job Title:

About the Company:

Roles and Responsibilities:

Lead a team of customer service executives for a domestic voice process.
Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc.
Conduct daily huddles, feedback sessions, and performance coaching.
Handle escalations and ensure prompt resolutions.
Coordinate with internal teams for smooth process delivery.
Maintain and share daily/weekly reports with the operations manager.

Eligibility Criteria:

Minimum 3 years of total BPO experience.
At least 1 year of experience as a Team Lead in a voice process (on paper).
Graduate in any discipline (mandatory).
Strong communication and people management skills.
Prior experience in handling e-commerce or customer service voice processes is preferred.
Immediate joiners will be prioritized.

Salary and Work Details:

Package: Up to 4.2 LPA
Work Days: 6 days working with 1 rotational off

How to Apply:

Stay Updated:

#TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

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