Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Home
>
Jobs in Mumbai
>
1point1
>
Assistant Manager (Operations For Inbound & Outbound)

Assistant Manager (Operations For Inbound & Outbound)

2 - 5 years

|

2 - 5 Lacs

Mumbai Maharashtra India

Posted:10 hours ago| Platform: Foundit logo

Apply

Skills Required

kpi tracking attrition control process improvement client communication abc ranking voc analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Promote customer centricity and ensure awareness of internal policies for smooth issue resolution
Guide and support team members to address controllable concerns transparently
Provide special attention to onboarding and integrating new team members into the work environment
Track and resolve concerns by coordinating with supervisors
Measure client KPIs and conduct regular performance reviews with internal teams
Maintain ABCD ranking for team members (CSA/TL) to drive accountability
Initiate and implement process improvement strategies
Reduce client escalations by addressing open points from VOC, VOB, reviews, and MoMs
Conduct market studies for process benchmarking and share insights with internal and external stakeholders
Maintain effective written communication and client interaction

More Jobs at 1point1

MIS Executive

Mumbai, Maharashtra, India

INR 5 - 8 Lacs

Trainer (Sales)

Mumbai, Maharashtra, India

INR 3 - 8 Lacs

Quality Executive

Bengaluru, Karnataka, India

INR 3 - 8 Lacs

Service Manager (Icegate)

Indore, Madhya Pradesh, India

INR 2 - 8 Lacs

Customer Service Executive

Gurgaon, Haryana, India

Experience: Not specified

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Kpi Tracking Interview Now

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Assistant Manager (Operations For Inbound & Outbound)

Mumbai, Maharashtra, India

Assistant Manager (Operations For Inbound & Outbound)

Mumbai, Maharashtra, India

Release Manager

Birlasoft Limited

Hyderabad, Telangana, India

Auto Body Mechanic

Hyderabad, Telangana, India

DECK HAND

, , Saudi Arabia

Telecaller

Creative Hands Hr

Hyderabad, Telangana, India

Callcenter

Creative Hands Hr

Hyderabad, Telangana, India

Customer Care Executive

Creative Hands Hr

Hyderabad, Telangana, India

Automobile Technician

Hyderabad, Telangana, India

Seaman

, , Saudi Arabia