Assistant Manager (Operations For Inbound & Outbound) 1point1

2.0 - 5.0 years

2 - 5 Lacs

Mumbai, Maharashtra, India

On-site

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Key Responsibilities Promote customer centricity and ensure awareness of internal policies for smooth issue resolution Guide and support team members to address controllable concerns transparently Provide special attention to onboarding and integrating new team members into the work environment Track and resolve concerns by coordinating with supervisors Measure client KPIs and conduct regular performance reviews with internal teams Maintain ABCD ranking for team members (CSA/TL) to drive accountability Initiate and implement process improvement strategies Reduce client escalations by addressing open points from VOC, VOB, reviews, and MoMs Conduct market studies for process benchmarking and share insights with internal and external stakeholders Maintain effective written communication and client interaction

Posted 17 hours ago

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