Assistant Manager Operations (Operations For Inbound) 1point1

1.0 - 5.0 years

1 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like. Client KPI measurement, review with internal team and track in his review with team Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study mark...

Posted 3 months ago

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Assistant Manager (Operations For Inbound & Outbound) 1point1

2.0 - 5.0 years

2 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities Promote customer centricity and ensure awareness of internal policies for smooth issue resolution Guide and support team members to address controllable concerns transparently Provide special attention to onboarding and integrating new team members into the work environment Track and resolve concerns by coordinating with supervisors Measure client KPIs and conduct regular performance reviews with internal teams Maintain ABCD ranking for team members (CSA/TL) to drive accountability Initiate and implement process improvement strategies Reduce client escalations by addressing open points from VOC, VOB, reviews, and MoMs Conduct market studies for process benchmarking and s...

Posted 3 months ago

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Assistant Manager (Operations For Inbound & Outbound) 1point1

5.0 - 12.0 years

5 - 12 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities Maintain strong customer centricity through effective issue management and adherence to internal policies Ensure awareness of internal policies among team members and guide issue resolution transparently Provide focused support to new team members for smoother adjustment to the work environment Coordinate with supervisors to ensure closure of employee concerns Measure and review client KPIs with internal teams and include them in team performance discussions Maintain ABCD performance ranking for CSAs and TLs Take proactive initiatives for process improvement Reduce client escalations by tracking open points in VOC/VOB, reviews, and MoMs Conduct market benchmarking to com...

Posted 3 months ago

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