Customer Service Executive

1point1

0 - 4 years

1 - 4 Lacs

Gurgaon Haryana India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

crm software Problem Solving Product Knowledge Multi-tasking Customer Engagement Technical Support

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and customer-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for providing outstanding support to our customers by addressing inquiries and resolving issues efficiently.

Responsibilities

Handle customer inquiries and provide accurate information regarding products and services.
Resolve customer complaints and issues in a timely and efficient manner.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document customer interactions and maintain records of customer feedback.
Collaborate with team members to improve customer service processes and enhance customer satisfaction.

Skills and Qualifications

Excellent communication skills in English and local languages.
Strong problem-solving abilities and attention to detail.
Proficiency in computer applications and customer management software.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong interpersonal skills and ability to work collaboratively in a team.

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