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Job Description Job Headline: Associate Manager – Financial Crime & Compliance (Global KYC, AML) Job Title: Associate Process Manager – Team Manager Function: Financial Crime & Compliance (FCC) Job Title : Associate Process Manager – Team Manager (APM-TM) Location : Mumbai / Pune Skillset : End-to-end Global KYC, Periodic Review, AML, and Due Diligence Shift Timings : APAC, EMEA, NAM Are you a seasoned professional with a passion for tackling analytical challenges, navigating complex processes, and making a meaningful impact in financial operations? Join eClerx as an Associate Process Manager in FCC and take a leading role in managing the comprehensive Global KYC lifecycle, enhancing process efficiencies, delivering outstanding client support and mentoring teams. This role offers an exceptional platform to demonstrate your expertise, spearhead initiatives, and contribute to a collaborative team dedicated to achieving operational excellence. Roles & Responsibilities Process Management Manage the end-to-end KYC lifecycle, including periodic reviews, updates, and remediation. Perform due diligence for new clients by verifying KYC documentation, assessing risks, and addressing complex transaction-level discrepancies. Act as a subject matter expert (SME) by creating click-level SOPs and performing checker roles for sensitive trades. Operational Efficiency Address and resolve queries or discrepancies using functional expertise. Conduct audits, monitor queues and mailboxes, and proactively identify issues to prevent escalations. Prioritize deliverables by assessing deadlines, risks, and client requirements. Develop process documentation, including click-level SOPs, and deliver training to team members. Risk Incidents - Monitoring the process and perform audits to ensure no risk incidents in process Client Escalations - Effective process management to ensure no high severity client escalations Identify and resolve any knowledge gaps and ensure sufficient back ups Using dashboarding tools to present client data in daily EOD reports and weekly updates Improve process efficiency by looking at opportunities with Macro/RPA Client Engagement Address client queries effectively and provide updates on BAU matters to first-level stakeholders. Develop a deep understanding of clients’ businesses to monitor and identify unusual activities for timely escalation. Key Skills & Competencies Analytical and Risk Management Proven ability to assess and manage risks with strong logical and quantitative skills. Communication Skills Clear and concise written and verbal communication to address client and internal queries effectively. Planning and Organization Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic environment. Qualifications Bachelor’s or Master’s degree (e.g., B.Com, BBA, BBM, M.Com, MBA). 3–5 years of experience with a focus on KYC, AML, and Due Diligence. Proficiency in process documentation and basic Excel skills. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less
