Job Description As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent verbal and written communication skills in English.Previous experience in a customer service and sales role, preferably in a call center environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

What will you do? The ideal candidate will have strong communication skills, as well as the ability to writes code in languages such as HTML, CSS, and JavaScript to build a website’s structure, design, and functionality. They must also be able to work closely with web designers to match the visual design of a site with the technical back end. They need to be able to execute tasks within defined timeframes while maintaining good code quality What are your Key Responsibilities? Write well designed, testable, efficient code by using best software development practicesCreate website layout/user interface by using standard HTML/CSS practicesIntegrate data from various back-end services and databasesGather and refine specifications and requirements based on technical needsCreate and maintain software documentationStay plugged into emerging technologies/industry trends and apply them into operations and activitiesCooperate with web designers to match visual design intent What Skills you should have? Hands on experience on front end technologies like HTML, CSS, JavaScript, jQueryGood understanding of responsive webpage designHands-on experience in technologies and concepts like, MVC, OOP, Design Patterns, Familiarity with browser testing and debuggingStrong communication skills and the ability to build good working relationships with team members and leadershipThe ability to multitask while keeping to the company’s timing and budget limitationsStrong problem-solving and debugging skillsBasic understanding of CMS (Content Management Systems) such as WordPress, Joomla, and DrupalKnowledge of computer operating systems, web browsers, and mobile appsBasic understanding of web standards, accessibility, cross-browser compatibility and website security

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients.Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium).Handling operations of Syndicated Loans and Corporate action setup and operations.Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations).Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM).0 to 2 years of experience in investment banking operations involving projects, people, process, and client management.Basic knowledge of finance, trade lifecycle, investment banking, and derivatives.Strong logical and quantitative abilities to derive insights from data.Excellent time management skills and ability to resolve issues promptly.Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles And Responsibilities Meet with stakeholders, customers, and project teams to collect requirements, scope projects, and contribute to creative and technical conceptsImplement modifications to existing campaigns to accommodate changes in user requirementsEmploy best practices in developing, conducting, and interpreting A/B tests focused on user experience and effectiveness against project goalsIdentify areas for improvements and assist in managing projects to implement enhancements to completion Maintain campaign code following established organization standards and development guidelinesEnsure team process to enter and track implementation information including work items, tasks and issue management using JIRA Technical And Functional Skills Bachelor’s degree with 5+ years minimum experience in building and maintaining web applications.Must have experience in web technologies HTML5, CSS3, JSON, JavaScript, Web services (SOAP/REST).Must have Experience in CSS and JavaScript frameworks like Bootstrap, jQuery etc.Experience with SASS/LESS frameworks.Experience with source control systems like TFS, GIT etc.Experience with JavaScript application frameworks such as Angular, React or Vue.js is a plus.Knowledge of scripting languages and object-oriented concepts.Experience with Agile / Scrum software development practices.Excellent troubleshooting and communication skills.Experience in any content management systems (CMS) preferred but not required.Ability to work independently and as part of a team.AB Testing experience is preferred, but not required.Bachelor's degree in computer science, engineering or a related discipline with an information technology focus or equivalent experience.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role & Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program.Work closely with Business on calibration process for performance management systemUnderstand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever requiredMonitor & govern Performance Coaching & Improvement process for bottom performers in the programCarry out career and capability development programs for identified group of Analyst-Process Manager poolAttrition management for the program/processConnect one-on-one with Analyst- Manager pool during the pulse checkGovern leadership connects for the programOversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the programCoach employees for them to invest in their capability buildingConduct sessions to educate employees on Performance Management SystemEnsure goal-setting activities getting carried out between the managers and their direct reports basis defined timelinesGuide & sensitize managers with evaluation processClose appraisal calibration with BusinessConduct exit interviews of Analyst-Process Manager within timelinesTimely closure of Bottom QuartileClose Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identifiedEnsure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholdersCreate all necessary reports and dashboards required for each program/process areaDrive Rewards & Recognition in the program to recognize & reward contribution and achievement in order to motivate Technical And Functional Skills Bachelor’s Degree with at least 5+ years of experience into HRBP role.Good exposure of performance appraisal, succession planning and stakeholder management.Experience required into employee engagement and connect activities.Good knowledge of excel and experience into preparing various trackers.Strong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions. About EClerx eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD. graduates of University of Pennsylvania’s Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. Created from humble beginnings in a small office in Mumbai, today eClerx employs 17,000+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities Make outbound calls to customers to address reported technical issues.Listen actively to customers' concerns and accurately diagnose the root cause of the problem.Provide clear and concise instructions to customers on troubleshooting steps.Guide customers through troubleshooting processes, ensuring they understand each step.Utilize various tools and resources to identify and resolve technical issues efficiently.Document all interactions and resolutions accurately in the customer database.Escalate unresolved issues to appropriate internal/external teams for further investigation.Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.Adhere to company policies and procedures at all times. Requirements Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Ability to remain calm and patient when dealing with frustrated customers.Technical aptitude and ability to quickly learn and understand new technologies.Previous experience in a technical support or customer service role is preferred.Familiarity with CRM software and call center technology is a plus.High school diploma or equivalent; additional technical certifications are a bonus. Education: Bachelor's degree in any field is preferred.

Job Title – Apprentice Analyst Location – Mumbai Notice Period – Immediate Joiner Experience – Fresher Roles And Responsibilities Ability to understand complex business processes quickly Good verbal and written communication Keen mind and aptitude Can-do attitude Perform automation of tasks and manually handle exceptions if automation doesn’t work Must Have Bachelor’s Degree (Bcom/BAF/BBI/BMS) MS Office Skills Good exposure on Excel and Advance Excel Very Good written and verbal communication skills Logical bent of mind Show more Show less

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role And Responsibilities Minimum 3+ years of experience in Power BI. Responsible for designing, developing, and implementing business intelligence solutions using Power BI Connecting to and integrating data from various sources, including databases, spreadsheets, and cloud services Designing and creating data models, dashboards, reports, and other data visualizations Enhancing existing Power BI solutions to meet evolving business requirements Design data models to transform raw data into meaningful insights Create dashboards and interactive visual reports using Power BI Create Measures and calculated columns using DAX in Power BI SQL querying for best results, use of filters and graphs for better understanding of data Strong proficiency in SQL with experience in writing complex queries, stored procedures, views, and performance tuning Solid understanding of data warehousing concepts and dimensional modeling Developing and implementing Row Level security Create documentation and user guides to support end-users in navigating and utilizing Power BI reports and dashboards Excellent communication, analytical, and problem-solving skills Experienced with ETL tools such as SSIS, Informatica, or Talend Python programming with experience in connecting to APIs and extracting data Stay current with industry trends and best practices in business intelligence, data visualization, Python programming, and API integration Collaborate with business stakeholders to understand their needs and translate them into technical requirements for API integrations and data visualization Utilize Python scripts to connect to external APIs and extract data for analysis and visualization within Power BI Design, develop, test, and deploy Power BI scripts and perform detailed analytics Experience working in an Agile environment is a plus Technical And Functional Skills Bachelor Degree in Computer Science. Strong in communication skills Show more Show less

Job Title: APM-IC Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: APAC , EMEA , NAM Roles & Responsibilities We’re looking to add `Associate Process Manager – IC’, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review client’s transactions to detect and report either proposed or completed unusual transactions. Key Responsibilities Include Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls– establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles And Responsibilities Lead and provide strategic direction in designing and optimizing scalable data architecture solutions aligned with business objectives. Develop conceptual, logical, and physical data models using Tableau Prep Builder, knowledge on At Scale and other modelling tools to meet reporting and analytics requirements. Architect, build, and optimize Big Query solutions, ensuring efficient data processing, storage, and retrieval. Ensure SQL proficiency in writing complex, optimized queries for large datasets, transformations, and business logic implementation. Drive data modelling processes for large datasets, ensuring performance, scalability, and integrity across multiple business functions. Provide hands-on expertise in Tableau Prep Builder for data transformation, cleaning, and workflow automation, enabling effective visualization and reporting. Collaborate with stakeholders to define and implement the target operating model for enterprise data management. Develop a centralized reporting hub, enabling efficient data access and streamlined reporting across multiple business units. Implement semantic modelling and accelerating analytics queries across large datasets. Knowledge on AtScale would be a plus. Ensure compliance with data governance policies, security standards, and best practices. Stay updated with industry trends, driving the adoption of modern BI and data engineering tools. Mentor and guide teams on best practices for data modelling, query optimization, and performance tuning. Good to have: Experience in subscriber business models including subscriber start, stop, churn, and retention analysis to support customer lifecycle management. Knowledge on DBT (Data Build Tool) adoption to facilitate efficient data transformation, modelling, and automation. Qualifications And Requirements Bachelor’s/Master’s degree in Computer Science, Engineering, Data Science, or a related field. 6 years of experience in data architecture, BI development, or data modelling. Expertise in BigQuery and a strong command of SQL for handling large-scale data processing. Hands-on experience in Tableau Prep Builder, and Tableau for data modeling and transformation. Knowledge of AtScale will be added advantage. Proficiency in data architecture best practices, ETL/ELT, and cloud-based data platforms. Experience in DBT (Data Build Tool) for data modelling and transformation is a plus. Knowledge of creating a centralized reporting hub is good to have. Ability to manage large datasets, optimize queries, and design scalable data pipelines. Strong analytical, problem-solving, and communication skills to collaborate with technical and business teams. Show more Show less

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. Education: Bachelor's degree in any field is preferred. Show more Show less

PM Key Roles And Responsibilities Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries Desired Skills And Experience 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech Show more Show less

Job Title: APM-IC Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: APAC , EMEA , NAM Roles & Responsibilities We’re looking to add `Associate Process Manager – IC’, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review client’s transactions to detect and report either proposed or completed unusual transactions. Key Responsibilities Include Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls– establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less