Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role & Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program.Work closely with Business on calibration process for performance management systemUnderstand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever requiredMonitor & govern Performance Coaching & Improvement process for bottom performers in the programCarry out career and capability development programs for identified group of Analyst-Process Manager poolAttrition management for the program/processConnect one-on-one with Analyst- Manager pool during the pulse checkGovern leadership connects for the programOversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the programCoach employees for them to invest in their capability buildingConduct sessions to educate employees on Performance Management SystemEnsure goal-setting activities getting carried out between the managers and their direct reports basis defined timelinesGuide & sensitize managers with evaluation processClose appraisal calibration with BusinessConduct exit interviews of Analyst-Process Manager within timelinesTimely closure of Bottom QuartileClose Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identifiedEnsure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholdersCreate all necessary reports and dashboards required for each program/process areaDrive Rewards & Recognition in the program to recognize & reward contribution and achievement in order to motivate Technical And Functional Skills Bachelor’s Degree with at least 5+ years of experience into HRBP role.Good exposure of performance appraisal, succession planning and stakeholder management.Experience required into employee engagement and connect activities.Good knowledge of excel and experience into preparing various trackers.Strong verbal, written, and interpersonal communication abilities.Strong analytical skills and experience using and presenting data to make decisions. About EClerx eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD. graduates of University of Pennsylvania’s Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. Created from humble beginnings in a small office in Mumbai, today eClerx employs 17,000+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.