KYC- Process Manager India-Mumbai-Maharashtra | Full-time (FT) | Financial Markets | Job ID _ Shift Timings: APAC (6 A.M to 3 P.M) / EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M Reports to: | Travel Requirements: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC- Process Manager- Responsibilities Independently handle clients and client calls– establish self as a valued partner.Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence.Should be able to understand, manage and calculate risks.Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal directionShould be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutesWillingness to continuously learn, upgrade skills and stay relevant to business demandsExcellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law At eClerx, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law. We believe that diverse perspectives strengthen our team and enhance our ability to serve our clients effectively.

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients.Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium).Handling operations of Syndicated Loans and Corporate action setup and operations.Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations).Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM).0 to 2 years of experience in investment banking operations involving projects, people, process, and client management.Basic knowledge of finance, trade lifecycle, investment banking, and derivatives.Strong logical and quantitative abilities to derive insights from data.Excellent time management skills and ability to resolve issues promptly.Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: APM-IC Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: APAC , EMEA , NAM Roles & Responsibilities We’re looking to add `Associate Process Manager – IC’, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review client’s transactions to detect and report either proposed or completed unusual transactions. Key Responsibilities Include Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls– establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: APM-IC Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: APAC , EMEA , NAM Roles & Responsibilities We’re looking to add `Associate Process Manager – IC’, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review client’s transactions to detect and report either proposed or completed unusual transactions. Key Responsibilities Include Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls– establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Associate Process Manager Location: Pune/ Mumbai Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as “checker” or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor’s Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS, ICA, CFE or equivalent are highly preferred. Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: APM-IC Location: Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: NAM Roles & Responsibilities We’re looking to add `Associate Process Manager – IC’, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review client’s transactions to detect and report either proposed or completed unusual transactions. Key Responsibilities Include Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls– establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Process Manager Location: Pune/ Mumbai/Chandigarh Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Associate Process Manager Location: Pune/ Mumbai Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as “checker” or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor’s Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS, ICA, CFE or equivalent are highly preferred. Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Process Manager Location: Pune/ Mumbai/Chandigarh Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Process Manager Location: Pune/ Mumbai/Chandigarh Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel Requirements - NA Specialism – Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role Interaction with Techs in the field to provide them with real-time support Checking status of services on account in diagnostic tools Good Knowledge of agent scheduling and on floor staffing activity planning Should be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the client in case of observations Updating status in internal as well as client tools Meet process expectations with high-quality standards and adherence to SLAs Candidate shall adhere to the information security requirements WFM Process Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage Sense of ownership to complete the task satisfactorily Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Keep a track of all technicians with regards to the jobs assigned to them Prepare Agent schedules and Daily adherence plans Prepare various Ops production reports Perform RTM role independently Manage Breaks and Resource availability on floor Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the complete report and share with the APM/PM daily Collate and share information for all appointments that are cancelled Minimum Qualifications Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications Basic knowledge of computer and/or telecom technology eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: PM Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings: APAC , EMEA , NAM Roles & Responsibilities The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance Key Responsibilities Include Maintain working knowledge of various internal processes including KOP’s, Local Regulations & Guidelines. Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local) Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits. Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full. Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development. Provide leadership support, guidance and coaching to the team. Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. Work in a high-pressure and time-sensitive environment. Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores. Work as the process owner and ensure end to end management of all activities associated with the process. Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue. Qualification And Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 6 to 9 years' experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls Work closely with other internal teams to ensure top of the line service to Clients. Prioritize tasks and ensure adherence to timelines for completion of activities Initiate and lead change management initiatives within the team. Ensure structured upward & downward communication Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues. Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients. Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification. Review complex KYC cases and ensure appropriate escalation to internal teams such as AML. You will be an individual contributor as a part of a team with a predetermined focused scope of work. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: CLC Practice – Quality Control Consultant Location: Mumbai, Pune Job Overview As a Quality Control consultant, you will play a pivotal role in ensuring the accuracy and compliance of our KYC processes. The ideal candidate will have extensive experience in KYC operations, a keen eye for detail, and a strong understanding of regulatory requirements. This role is not just about meticulous file reviews; it's about shaping the future of our KYC operations through strategic insights, continuous process improvement, and mentoring the next generation of KYC professionals. If you're driven by a passion for precision, regulatory excellence, and a desire to influence positive change in a dynamic financial landscape, this position offers an unparalleled opportunity to make a lasting impact. Responsibilities Quality Control: Conduct thorough reviews of KYC files to ensure accuracy, completeness, and adherence to regulatory standards. Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team. Process Improvement Collaborate with the KYC operations team to implement improvements to the KYC processes. Stay abreast of industry best practices and regulatory changes to enhance the quality control framework. Training And Development Provide guidance and training to KYC analysts to improve the overall quality of KYC files. Stay informed about emerging trends and technologies in the KYC domain. Communication Communicate effectively with cross-functional teams, highlighting quality control findings and proposing corrective actions. Liaise with compliance and risk management teams to address and mitigate potential issues. Qualifications Bachelor's degree in Finance, Business, or a related field. Minimum of 6-8 years of hands-on experience in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and interpersonal skills. Proficient in MS Office Suite and basic data analysis tools (e.g., Excel). Preferred Qualifications Professional certification in AML or KYC (e.g., CAMS, CFE). Experience with quality control tools and methodologies. Familiarity with global KYC requirements and standards. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law At eClerx, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law. We believe that diverse perspectives strengthen our team and enhance our ability to serve our clients effectively Show more Show less

FCC Advisory & Delivery Support Group Designation : Senior Process Manager Location: Pune/ Mumbai Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of the time on Quality review deliverables for onboarding, periodic reviews, EDD, Screening and risk assessments. The remaining 30% will be dedicated to advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. You will be instrumental in safeguarding our organization and clients against financial crime risks, leveraging your deep expertise in Anti-Money Laundering (AML), Sanctions, Screening, and Fraud. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Initiative Innovative ideas Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Provide expert advice and guidance to clients on a wide range of KYC-related matters, including regulatory compliance, risk assessment, identifying procedural or policy gaps Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Contribute to the review, update, and development of policies, procedures, and guidelines to ensure they remain current, comprehensive, and effective. Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Serve as a trusted and strategic advisor to internal stakeholders, including other consulting teams, providing KYC expertise and support on cross-functional projects/programs Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance AML investigation or Fraud, and develop data-driven solutions to enhance efficiency and effectiveness Lead and manage KYC projects or client book of work with full ownership of delivery quality, timelines, and regulatory compliance Build and maintain strong relationships with key client stakeholders, understanding their needs and expectations, and ensuring project deliverables meet their requirements Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Provide expert-level guidance on regulatory requirements, policy interpretation, and risk mitigation strategies Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team Assist in preparing training material or delivering workshops to build domain knowledge across teams Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 10 -12 years of experience in Financial Crime compliance (KYC/AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Proven ability to lead and manage complex KYC projects independently, with a track record of delivering successful outcomes Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively to both technical and non-technical audiences Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Proficient in MS Office Suite and Strong analytical skills with the ability to assess complex compliance issues and develop pragmatic solutions to mitigate risks effectively. Strong project management skills, with the ability to prioritize and manage multiple initiatives in a fast-paced and dynamic environment Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Ability to identify root causes, assess risk impact, and propose practical solutions in real-time FCC/KYC scenario Brings a consultative approach to stakeholder engagement—listens first, diagnoses gaps, and offers actionable recommendations Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

FCC Advisory & Delivery Support Group Designation : Senior Process Manager Location: Pune/ Mumbai Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of the time on Quality review deliverables for onboarding, periodic reviews, EDD, Screening and risk assessments. The remaining 30% will be dedicated to advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. You will be instrumental in safeguarding our organization and clients against financial crime risks, leveraging your deep expertise in Anti-Money Laundering (AML), Sanctions, Screening, and Fraud. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Initiative Innovative ideas Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Provide expert advice and guidance to clients on a wide range of KYC-related matters, including regulatory compliance, risk assessment, identifying procedural or policy gaps Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Contribute to the review, update, and development of policies, procedures, and guidelines to ensure they remain current, comprehensive, and effective. Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Serve as a trusted and strategic advisor to internal stakeholders, including other consulting teams, providing KYC expertise and support on cross-functional projects/programs Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance AML investigation or Fraud, and develop data-driven solutions to enhance efficiency and effectiveness Lead and manage KYC projects or client book of work with full ownership of delivery quality, timelines, and regulatory compliance Build and maintain strong relationships with key client stakeholders, understanding their needs and expectations, and ensuring project deliverables meet their requirements Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Provide expert-level guidance on regulatory requirements, policy interpretation, and risk mitigation strategies Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team Assist in preparing training material or delivering workshops to build domain knowledge across teams Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 10 -12 years of experience in Financial Crime compliance (KYC/AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Proven ability to lead and manage complex KYC projects independently, with a track record of delivering successful outcomes Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively to both technical and non-technical audiences Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Proficient in MS Office Suite and Strong analytical skills with the ability to assess complex compliance issues and develop pragmatic solutions to mitigate risks effectively. Strong project management skills, with the ability to prioritize and manage multiple initiatives in a fast-paced and dynamic environment Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Ability to identify root causes, assess risk impact, and propose practical solutions in real-time FCC/KYC scenario Brings a consultative approach to stakeholder engagement—listens first, diagnoses gaps, and offers actionable recommendations Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role And Responsibilities Set up user journey dashboards across customer touchpoints (web and mobile app) in Adobe analytics, GA4 and Amplitude and identify pain points, familiarity with auditing tags using Omibug, GA debugger and other relevant tools. Understanding and familiarity with cross-device analyses using combined reporting suites, virtual report suite and familiarity with people metric and data warehouse. Building complex segments in analytics tools by going through online user journeys, self-serving tag audit to build segments. Analysis of customer journey and recommend personalization tests on digital properties by using Adobe analytics, GA4, Amplitude or any equivalent tool, walk through of analysis outcome and come up with ideas to optimize digital user experience. Website and mobile app Optimization consulting for client accounts across industries (customer journey analyses and personalization). Familiarity with website measurement strategy, identifying key KPIs and define goals, integrating online and offline data and segmentation strategies. Connect with clients for business requirements, walk through analysis outcome and come up with ideas for optimization of the digital properties. Build analytical reports and dashboards using visualization tools like LookerStudio or PowerBI. Technical And Functional Skills Bachelor’s Degree with overall experience of 6-10 years in digital analytics and optimization (Adobe Analytics, GA4, Appsflyer and Amplitude). Specialism – Adobe Analytics or GA4 and App analytics tools like Amplitude, Appsflyer, Visualization tools Expert- LookerStudio or PowerBI Certification in Adobe Analytics Business practitioner preferred. Ability to drive business inference from quantitative and qualitative datasets. Ability to collaborate with stakeholders across the globe. Strong communication, creative and innovation skills to help develop offerings to meet market needs. Show more Show less

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role And Responsibilities Set up user journey dashboards across customer touchpoints (web and mobile app) in Adobe analytics, GA4 and Amplitude and identify pain points, familiarity with auditing tags using Omibug, GA debugger and other relevant tools. Understanding and familiarity with cross-device analyses using combined reporting suites, virtual report suite and familiarity with people metric and data warehouse. Building complex segments in analytics tools by going through online user journeys, self-serving tag audit to build segments. Analysis of customer journey and recommend personalization tests on digital properties by using Adobe analytics, GA4, Amplitude or any equivalent tool, walk through of analysis outcome and come up with ideas to optimize digital user experience. Website and mobile app Optimization consulting for client accounts across industries (customer journey analyses and personalization). Familiarity with website measurement strategy, identifying key KPIs and define goals, integrating online and offline data and segmentation strategies. Connect with clients for business requirements, walk through analysis outcome and come up with ideas for optimization of the digital properties. Build analytical reports and dashboards using visualization tools like LookerStudio or PowerBI. Technical And Functional Skills Bachelor’s Degree with overall experience of 6-10 years in digital analytics and optimization (Adobe Analytics, GA4, Appsflyer and Amplitude). Specialism – Adobe Analytics or GA4 and App analytics tools like Amplitude, Appsflyer, Visualization tools Expert- LookerStudio or PowerBI Certification in Adobe Analytics Business practitioner preferred. Ability to drive business inference from quantitative and qualitative datasets. Ability to collaborate with stakeholders across the globe. Strong communication, creative and innovation skills to help develop offerings to meet market needs. Show more Show less