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Job Summary JOB DESCRIPTION We are seeking a results-oriented and strategic team leader of Business Analytics to lead our Reporting Analytics team in harnessing data to drive business success. This role requires a blend of analytical expertise, leadership capabilities, and a deep understanding of business operations. The ideal candidate will empower teams to extract meaningful insights from data, support key initiatives, and foster a data-driven culture across the organization. Key Responsibilities Team Leadership and Development: Recruit, train, and develop a high-performing analytics team, providing coaching and mentorship to foster professional growth. Conduct regular performance reviews, setting clear objectives and providing feedback to enhance team effectiveness. Responsible for deliverables of Reporting Analytics team, includes leading team of 2 - 3 Associates Process Manager and a span of 10-15 member team of Reporting Analysts and Sr. Reporting Analysts Data Strategy And Governance Define and execute a comprehensive data analytics strategy that aligns with organizational goals and industry best practices. Establish data governance protocols to ensure data quality, security, and compliance with relevant regulations. Business Insights And Analysis Partner with stakeholders to understand their needs, challenges, and goals, translating these into analytical projects that drive value. Conduct exploratory data analysis to uncover trends, patterns, and insights that inform strategic decisions. Reporting, Visualization, And Communication Design and implement effective reporting frameworks, utilizing advanced data visualization tools to present findings to diverse audiences. Prepare and deliver presentations to senior leadership, articulating insights and recommendations in a clear and actionable manner. Performance Metrics And Dashboards Develop and monitor dashboards and performance metrics to track the effectiveness of business initiatives, providing timely updates to stakeholders. Identify opportunities for improving operational efficiency through data-driven recommendations. Project Management Lead cross-functional analytics projects, coordinating resources and timelines to ensure successful project delivery. Manage project budgets and resources effectively, ensuring alignment with strategic priorities. Continuous Improvement And Innovation Stay abreast of industry trends, emerging technologies, and best practices in analytics, applying this knowledge to enhance team capabilities. Foster a culture of continuous improvement by encouraging team members to explore new methodologies and technologies. Leadership And Interpersonal Skills Strong leadership qualities with the ability to influence and inspire cross-functional teams. Excellent interpersonal skills with a knack for building relationships at all levels of the organization. Analytical And Problem-Solving Skills Strong analytical mindset with the ability to think critically and strategically to solve complex business problems. Technical Skills Data Analysis and reporting Tools: Database Management: Data Visualization: ETL Processes: Data Warehousing: Scripting Languages: Must have: Proficiency in Microsoft Excel, PowerPoint, VBA and SQL including advanced functions and data visualization features. Good to have: Knowledge of BI tools such as SSIS Packages, Tableau or Power BI for creating interactive dashboards and reports. Good to have: Understanding of statistical methods, Forecasting and Predictive analysis knowledge Must have: Strong knowledge of SQL for querying databases and extracting data. Must have: Familiarity with database management systems like Microsoft SQL Server Must have: Proficiency in visualization tools like Excel dashboard, PowerPoint, Tableau to create meaningful visual representations of data. Ability to create visually appealing and informative reports and dashboards that convey insights effectively. Understanding of how to design effective visualizations and best practices in data visualization design. Must have: knowledge of Extract, Transform, Load (ETL) processes and tools (e.g. SSIS packages) for data integration and preparation. Good to have: Understanding of data warehousing concepts and architecture. Good to have: Experience with data warehouse technologies and methodologies. Must have: Proficiency in scripting languages like VBA and SQL query for automating reporting tasks and data manipulation. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less
