Job
Description
The Opportunity As a member of the Global People Services (GPS) team, you will play a meaningful role in the Global Operations Team. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems. This role will be based in Bangalore office and will report to the Manager, Global People Services. This is a hybrid role that will require in-office presence at least 2-3 times a week. People Team at Nutanix The Global People Services (GPS) team is responsible for delivering high-quality services to employees across various employment lifecycle and people program needs, including compensation, benefits, employee relations, recruitment, training and development, payroll, and compliance. They work collaboratively with other teams within the People Team and relevant stakeholders throughout the organization to ensure a seamless employee experience and uphold compliance with employment laws and regulations. The GPS team operates in a fast-paced environment and thrives on finding creative solutions to challenges. They are dedicated to continuously improving the delivery of people services and strive for excellence in their work. Your Role Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters preferably worked on EMEA processes Maintain Employee’s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Follows established data input deadlines for time-sensitive processes, such as payroll. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis. What You Will Bring A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes. Demonstrate good communication and collaboration skills. Proficiency in data analysis and reporting on KPIs. Demonstrate good time management skills. Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus. ServiceNow experience preferable Show more Show less
