The Client Success - Associate Director is a pivotal role within the India and Australia APAC community, supporting the Australia Client Success teams in driving revenue growth, developing best practices, and contributing to overall team success. Reporting to the Managing Director (ANZ), the Client Success - Associate Director actively nurtures and develops client relationships, supports project management, completes project deliverables and participates in new business opportunities.
You will support growth through the nurturing and development of existing client accounts. You will have a clear understanding of client’s business, ways of working and strategic ambitions. You will support actively to target identified new business prospects and help to respond to inbound RFPs.
- You will take part and work with the Managing Director (ANZ) to provide and negotiate on scope and fees on all projects and internally procure the necessary resources to meet and exceed client expectations whilst meeting Ebiquity profit targets.
- You will be responsible for arranging key client meetings, ensuring that the right resources are in place and client expectations are (more than) satisfied across the full range of our deliveries. This means supporting the ANZ (Australia New Zealand) team to ensure all deliverables are to the expected specification.
- You will assist to actively build and maintain relationships across the broader industry in ANZ including agency, media owner and trade body communities. They will also support profile-raising activities such as seminars, events and PR pieces.
- You must have experience dealing with media agencies and relevant market research and media partners. You must also have experience with traditional TV Media experiences and bring along a strong and credible Digital Media experiences.
- Develop and implement strategies for driving growth across digital media analysis sectors, including programmatic platforms, DSPs, ad verification, paid search, paid social, and advanced TV.
- Engage and advise senior stakeholders in the ANZ region from major brands, demonstrating expertise as a trusted advisor in digital media.
- Drive commercial business growth by identifying new opportunities and capitalizing on digital trends and innovations.
- Deliver compelling presentations, communicating complex digital media concepts with clarity and confidence.
- Foster and maintain executive-level client relationships, ensuring satisfaction with Ebiquity’s digital suite of solutions and services.
- Coordinate with global teams to maintain high-quality service delivery, ensuring alignment with the client stakeholder business needs.
You will be an experienced media professional with at least 10 years of media experience.- You will be able to demonstrate a deep understanding of/ and operating in, the media planning, trading and consulting industry
- You will have a digital first mindset.
- A global and international outlook is important. You must have some experience with the ANZ and/or international markets.
- Experience in project managing marketing, media, auditing, consultancy, or similar projects
- Strong project management platform (e.g., Asana), Salesforce and MS Office skills
- You have will experience operating with key stakeholders within a matrix organisation
- A demonstrable interest in consultative-selling; long-term engagement strategies and relationship-based client management
- Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills
- Collaborates effectively across teams and seniority, breaks down silos internally to deliver
- Commitment to supporting diversity and inclusivity. We strive to create a working environment that is responsive to all diverse cultural orientations, and this must be supported by all team members
- Able to work independently and contain a fluid and flexible mindset.
What can we offer you?
- We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:
- To work on fun and amazing projects – involving some of the biggest brands globally.
- A fun, lively and close-knitted regional APAC team.
To apply, please apply directly on LinkedIn or our company’s career page. We regret to inform you that only shortlisted candidates will be contacted.
Ebiquity aims to create a workplace that is open and supportive, and free of discrimination and prejudice. We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.
About Ebiquity: Creating a Better Media World, Together.
Ebiquity is the world leader in media investment analysis.
We harness the power of data to provide independent, fact-based advice, enabling brand owners to perfect media investment decisions and improve business outcomes.
We are a data-driven solutions company helping brand owners drive efficiency and effectiveness from their media spend, eliminating wastage and creating value. We provide analysis and solutions through five Service lines:
- Media Management
- Media Performance
- Marketing Effectiveness
- Contract Compliance
More than 500 media specialists operate from our 18 offices across 16 countries, covering 80% of the global advertising market and that’s why we want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.
Our Core Values
Collaboration- The foundation on which we build our business, and we put people first, whether they are clients or colleagues
Creativity - We are consistently looking for new ways of doing things and new ways of thinking
Clarity - We prioritise clarity for our clients and colleagues in the way we work, leading with transparency
Courage - We have an unshakeable belief in what we are capable of together as a team.
