Associate-Digital Product Management

Functional Description:

Enterprise Comms & MarTech Experiences  (ECMX) is a global organization that sits within U.S. Consumer Services (USCS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.

Purpose of the role:

The Associate would play a key role as part of Product team for Customer Marketing Performance Insights. CMPI is a Reporting and Insights capability which aims at providing Performance Insights on campaigns, offers and multiple products. Specific activities will include working closely with business and technology partners to define Business requirements, designing process and engaging stakeholders to drive change management.

We are looking for a candidate with proficiency in Tableau, Hive, Python and Spark along with capability/product management and project management.

Responsibilities:

·       Create, enhance and maintain data and reporting capabilities on big data and Google Cloud environment

·       Collaborate with partners across business units to understand the business objectives, convert it to technical requirements and provide quality solutions that meet partner requirements

·       Develop understanding of Card member data and associated platforms in marketing and analytics processes and leverage the same to define and transform the data to generate insights

·       Explore and leverage different business intelligence tools like Tableau and custom tools to create and manage various business intelligence reports/dashboards for different product managers

·       Identify and implement the opportunities to enhance process efficiency through increased standardization and automation, in order to reduce manual effort

·       Leading discussions with technologies and business partners during capability development life cycle, including end to end testing of the product/ feature.

·       Active involvement in Program Increment (PI) planning process. Ensure scrum team backlog is prioritized and updated. Define stories and providing necessary clarifications to assist with story estimation and sequencing.

Past Experience and Academic Background:

·       1-3 Years of Systems / Programming, Product / Capability management & Project Management Experience; managing projects from inception to implementation.

·       Good understanding of Data warehouse concepts (Cubes, dimensions, OLAP), Visualization tools – Tableau, Power BI, Basic Statistical knowledge

·       Strong knowledge of Big Data enterprise architecture & integration and hands-on experience with Big Data tools and platforms - Hadoop, SQL/Hive, Spark/PySpark, Big Query etc.

·       Strong intellectual curiosity, attention to detail, analytical and problem-solving skills and the ability to innovate.

·       Ability to both take direction and initiative to proactively develop solutions, and work in complex, high-profile projects end-to-end.

·       Excellent Interpersonal skills, Multitasking, and Thought-leadership skills with the ability to influence cross-functional teams.

·       Excellent Communication, Collaboration, and Change Management skills.

·       Familiarity with Google Could Platform and Adobe/Salesforce Customer Data Platforms will be a plus.

·       Experience with Agile, Scrum, Big Data, Cloud is preferred.

·       Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, or any other relevant qualification

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities