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Tata Capital
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Associate - CRM - Customer Service - VKYC - RFB

Associate - CRM - Customer Service - VKYC - RFB

Tata Capital

2 - 4 years

5 - 9 Lacs

mumbai new delhi pune

Posted:None| Platform:

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Skills Required

inbound customer service outbound customer service management crm operations management team management team handling banking operations process improvement branch operations escalation management team leading problem analysis customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education QualificationBachelor DegreeSkill Set Required

Must have Good Communication skills - Verbal & Written
Good listening skills and strong communication abilities Freshers with communication skills also can apply. Age should be 21-30 years only (Male & Female Both can apply) Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).

Primary Responsibilities

Handle inbound/outbound Video calls of the customers to complete the full Video-KYC
Verify the details submitted by the customer and Documents submitted are matching Ensure KYC is completed by the right party applicant only Should maintain a good relationship with the customer throughout the Video-KYC process Arrange call backs in case the customer is busy and ensure the follow up is done on time Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issue Adherence to Information Security norms & quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Gather relevant information from customers as required and update it accurately To manage all daily tasks and duties related to the process with strict compliance to guidelines

Preferred ExperiencePrevious experience in handling Complaints/Requests Management in NBFC/BankRelevant Experience

1-3 years of experience in VKYC

Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

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Tata Capital

Financial Services

Mumbai Maharashtra

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Associate - CRM - Customer Service - VKYC - RFB