Assistant Store Manager

Company Description

The Amethyst Store specializes in luxury 92.5 silver jewelry, offering a wide range of bridal luxury jewelry with gold-plated and antique oxidized finishes. Our unique designs capture the beauty around us and celebrate special occasions, catering to the varied needs of Indian women. Since our launch in 2018, The Amethyst Store has been known for its self-designed and handcrafted pieces that make bold fashion statements. Located in Chennai, our flagship showroom and online store provide customers with access to our remarkable craftsmanship and wide collection of jewelry.

Roles & Responsibilities:

Customer Service:

• Ensure 100% sales process implementation and compliance
• Ensure all customers are attended to appropriately and timely resolution of customer escalations.
• Daily review & follow up on complaints & resolution as per predefined SLA & TAT
• Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback

In-store Merchandising:

• Ensure 100% compliance on Planogram, Merchandising and Ticketing
• Ensure efficient & accurate in-store inventory management

People Management:

• To ensure adequate staffing at all times
• Do a training need analysis and accordingly plan trainings along with the Cluster trainers.
• Review and improve Training Assessment Scores
• Responsible to uphold the Croma culture and ensure decorum and discipline within the store team
• Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees
• Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives
• Lead & ensure 100% compliance on people processes
• Track performance of all team members and recognises the best performers on an ongoing basis

Performance Management & Review:

• Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory
• Drive sales and conversion to achieve store targets and improve store performance on all KPIs
• Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action
• Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning

Process:

• Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions
• Gaps identified in the Internal Audits to be fixed and complied too.
• Job Types: Full-time, Permanent

Share your resume to priya.hr@theamethyststore.com or 9384001402