Responsibilities Welcome and assist customers in selecting jewellery/silver/luxury products. Understand customer needs and suggest suitable products. Achieve individual and store sales targets. Maintain strong product knowledge to handle customer queries effectively. Ensure excellent customer service and build long-term customer relationships. Handle billing, pricing, and cash transactions accurately. Maintain proper product display and stock management in the showroom. Stay updated on promotions, offers, and new arrivals. This job was posted by Santhosh Raj from The Amethyst Store.
Company Description The Amethyst Store specializes in luxury 92.5 silver jewelry, offering a wide range of bridal luxury jewelry with gold-plated and antique oxidized finishes. Our unique designs capture the beauty around us and celebrate special occasions, catering to the varied needs of Indian women. Since our launch in 2018, The Amethyst Store has been known for its self-designed and handcrafted pieces that make bold fashion statements. Located in Chennai, our flagship showroom and online store provide customers with access to our remarkable craftsmanship and wide collection of jewelry. Roles & Responsibilities: Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate staffing at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognises the best performers on an ongoing basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and complied too. Job Types: Full-time, Permanent Share your resume to priya.hr@theamethyststore.com or 9384001402
Company Description The Amethyst Store offers a wide range of Bridal Luxury 92.5 Silver jewellery in Gold plated and Antique oxidized finishes. Our designs aim to capture the beauty around us and celebrate special occasions in the lives of Indian women. Since 2018, our founders Sweatha, Shricharran, and Srinithi Ravi have created distinctive and handcrafted jewellery pieces that cater to diverse communities across India. Visit our flagship showroom in Chennai or browse our online store to experience our exquisite collections. Role Description This is a full-time on-site role for a Sales Executive, located in Nungambakkam, Chennai. The Sales Executive will be responsible for customer engagement, providing product knowledge, assisting customers in selecting jewellery pieces, managing sales transactions, and maintaining inventory. The role also requires building strong customer relationships, addressing queries, and ensuring a high level of customer satisfaction. Qualifications 1+ years of experience in Jewellery field must. Customer engagement and relationship-building skills Product knowledge in the jewellery industry Sales and transaction management abilities Excellent communication and interpersonal skills Ability to work on-site and handle customer interactions effectively Previous experience in the jewellery industry is a plus
Company Description The Amethyst Store specializes in luxury 92.5 silver jewelry, offering an exquisite range of bridal collections in gold-plated and antique oxidized finishes. Inspired by the unique styles and preferences of Indian women, the brand creates handcrafted designs for weddings, contemporary occasions, and everyday elegance. Established in 2018 by founders Sweatha, Shricharran, and Srinithi Ravi, the store combines craftsmanship with innovative designs to make bold fashion statements. With a flagship showroom in Chennai and online shopping available at www.theamethyststore.com, The Amethyst Store celebrates timeless beauty and craftsmanship. Role Description This is a full-time, on-site role for a Sales Executive, located in Egmore, Chennai. The Sales Executive will engage with customers to recommend products, handle sales inquiries, and ensure a high-quality shopping experience. Daily responsibilities include understanding customer preferences, meeting sales targets, maintaining product knowledge, displaying merchandise effectively, and supporting the team in day-to-day showroom operations. The individual will represent the brand with professionalism and excellent customer service skills. Qualifications Sales and Customer Service: Proven experience in Jewellery sales must, customer engagement, and meeting sales targets. Communication and Presentation: Strong verbal communication skills, the ability to explain product details clearly, and professional behavior. Product Knowledge: Basic understanding of jewelry, gemstones, and trending designs, with a willingness to learn about the brand's offerings. Organizational Skills: Ability to manage inventory, arrange merchandise displays effectively, and support showroom operations efficiently. Additional Qualifications: Adaptability, teamwork, and the ability to work in a fast-paced retail environment. Prior jewelry industry experience is a plus.
Company Description The Amethyst Store offers a wide range of luxury 92.5 silver jewellery in both gold-plated and antique oxidized finishes. Known for capturing the beauty of special occasions in the life of the Indian woman, our designs cater to every community across India with special wedding collections, contemporary jewellery, and designer accessories. We started in 2018 with ten self-designed and handcrafted pieces, and have grown to offer an extensive range of collections. Visit us at our flagship showroom in Chennai or browse online at www.theamethyststore.com. Role Description This is a full-time on-site role for a Social Media Executive located in Chennai. The Social Media Executive will be responsible for planning and executing media strategies, managing social media platforms, creating engaging content, and optimizing social media presence. Key responsibilities include developing and implementing social media marketing campaigns, conducting media planning, writing social media posts, and engaging with the online community. Qualifications Experience in Social Media Marketing and Social Media Optimization (SMO) Strong Communication and Writing skills Knowledge in Media Planning Familiarity with digital marketing strategies and tools Ability to work on-site in Chennai Bachelor's degree in Marketing, Communications, or a related field Experience in the jewelry industry is a plus Creativity and an eye for detail
Company Description The Amethyst Store offers a wide range of luxury 92.5 silver jewellery in both gold-plated and antique oxidized finishes. Known for capturing the beauty of special occasions in the life of the Indian woman, our designs cater to every community across India with special wedding collections, contemporary jewellery, and designer accessories. We started in 2018 with ten self-designed and handcrafted pieces, and have grown to offer an extensive range of collections. Visit us at our flagship showroom in Chennai or browse online at www.theamethyststore.com. Role Description This is a full-time on-site role for a Social Media Executive located in Chennai. The Social Media Executive will be responsible for planning and executing media strategies, managing social media platforms, creating engaging content, and optimizing social media presence. Key responsibilities include developing and implementing social media marketing campaigns, conducting media planning, writing social media posts, and engaging with the online community. Qualifications Experience in Social Media Marketing and Social Media Optimization (SMO) Strong Communication and Writing skills Knowledge in Media Planning Familiarity with digital marketing strategies and tools Ability to work on-site in Chennai Bachelor's degree in Marketing, Communications, or a related field Experience in the jewelry industry is a plus Creativity and an eye for detail
Company Description The Amethyst Store specializes in luxury 92.5 silver jewelry, offering a diverse range of bridal and designer collections in gold-plated and antique oxidized finishes. Established in 2018, The Amethyst Store was founded by Sweatha, Shricharran, and Srinithi Ravi, inspired by the elegance and boldness of handcrafted designs on a silver base. The brand’s collections celebrate the unique beauty and special occasions in the lives of Indian women, catering to various styles and communities across India. Customers can explore the extensive collections both online at www.theamethyststore.com and at the flagship showroom in Chennai, located on Kadher Navas Khan Road. Role Description This is a full-time on-site role for a Social Media Executive based in Chennai. The Social Media Executive will manage the company's online presence across various platforms, create engaging content, plan and execute social media campaigns, and monitor user engagement. The role includes staying updated on social media trends, analyzing performance metrics, and collaborating with internal teams to align social media strategies with brand goals. Qualifications 2+ Experience and expertise in social media management platforms, content creation, and campaign planning Strong content writing and editing skills, with an emphasis on creating engaging and visually appealing posts Proficiency in analyzing social media metrics and deriving actionable insights Knowledge of current digital marketing trends and strategies Strong communication, creativity, and organizational skills are required Familiarity with graphic design tools and basic knowledge of photography is a plus Bachelor’s degree in Marketing, Communication, or a related field preferred but not mandatory; relevant experience will also be considered