Assistant Service Manager

We are seeking a proactive and detail-oriented Assistant Service Manager to join our Service team. The ideal candidate will have a strong background in customer handling, data management, and a solid understanding of automotive technical concepts. This role requires effective coordination between service teams, customers, and internal departments to ensure a seamless service experience and operational efficiency.

Key Responsibilities:

• Assist in overseeing day-to-day service operations at the dealership or regional level.
• Interact with customers to resolve complaints, clarify issues, and ensure customer satisfaction.
• Coordinate with service engineers and technicians for timely and quality repairs.
• Monitor service ticket status, escalations, and customer follow-ups using CRM tools (e.g., Zoho, Salesforce).
• Analyze service data and generate regular reports for performance tracking (TAT, customer feedback, issue patterns).
• Train and guide junior service staff on technical troubleshooting and customer communication.
• Work closely with the Parts, Sales, and Technical teams for issue resolution and part availability.
• Maintain compliance with service protocols, safety standards, and company policies.

Key Skills & Requirements:

• Graduate/Diploma in Automobile Engineering, Mechanical Engineering, or related field.
• 2–4 years of experience in a service or customer support role in the automobile industry.
• Strong communication and customer handling skills (verbal and written).
• Working knowledge of automotive systems, diagnostics, and service processes.
• Proficient in MS Excel, CRM tools (Zoho, SAP, etc.), and report generation.
• Problem-solving mindset and ability to multitask in a fast-paced environment.
• Team-oriented attitude with leadership potential.

Preferred:

• Experience with EV (Electric Vehicle) service support is a plus.
• Familiarity with warranty processes and service documentation.
• Multilingual communication skills (regional language + English/Hindi)