Assistant Service Manager

Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

- Responsible for Increase of After sales service and thereby increased customer market share in the area

- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

- Ensure prompt, polite and efficient contact with potential and existing customers

- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA.

- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction

- Managing all service department employees, as well as monitoring their performance for the Region

- Creating goals and new objectives, promoting new and repeat business for the Region

- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers

- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to as per the policy.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• automobile industry: 3 years (Preferred)

Work Location: In person