Assistant Service Manager

Immediate requirement of Assistant Service Manager at Joshi Autozone Mercedes-Benz.

• Ensuring proper recording and documentation of customer and vehicle data and providing it as and when required to the reporting authority.
• Monitoring day to day front office and back-office activities.
• Coordinating and communicating with service hostess, service advisors and concerned colleagues of customer care and workshop department.
• Performing the role of facilitator for front office staff.
• Independent welcoming and addressing of customers and ensuring that they are looked after throughout their visit.
• Liaising with workshop, customer and other concerned departments.
• Delegating authority and responsibilities and directing subordinates.
• Building effective team through taking an active interest in the development of subordinates through training.
• Ensuring that all sections of front office and back office are properly staffed, supervised and operating smoothly.
• Defining strategies and objectives for effective front office management.
• Developing performance indicators for front office staff in coordination with management and customer department.
• Develop a professional and sustainable complaint process as well as the interfaces, in the interest of the best possible customer support.
• Conduct customer complaint conversations in special cases.
• Planning customer visits for dis-satisfied customers as well as for different types of service campaigns.

Revert with your updated resume at 9878941946

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Automotive service: 8 years (Preferred)

Language:

• English (Preferred)

Location:

• Chandigarh, Chandigarh (Preferred)

Work Location: In person