Assistant Service Manager

2 - 6 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Designation: Assistant Service Manager

Role & responsibilities

  • Responsible for providing complete Service Solution and Technical Support
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Effectively understand/Troubleshoot the root cause analysis of failures & deviceprompt breakdown solutions with minimum down time of the machine
  • Managing a large number of customer service incoming calls and emails
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Monitors department issues and client complaints

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