Assistant Service Manager

Role Overview: As an Assistant Service Manager located in Bengaluru, you will be responsible for managing customer service operations, overseeing service staff, ensuring customer satisfaction, and coordinating with the service department. Your role will involve handling customer complaints, scheduling service appointments, and maintaining service records. Additionally, you will be accountable for ensuring all operational standards and procedures are adhered to. Key Responsibilities: - Manage customer service operations - Oversee service staff - Ensure customer satisfaction - Coordinate with the service department - Handle customer complaints - Schedule service appointments - Maintain service records - Ensure operational standards and procedures are followed Qualification Required: - Excellent customer service and communication skills - Experience in managing service staff and operations - Strong problem-solving and conflict resolution skills - Ability to work efficiently in a fast-paced environment - Experience in the automobile industry is a plus - Bachelor's degree in Business Administration, Management, or related field,