Assistant Service Manager

Job Summary:

We are seeking a motivated and detail-oriented Assistant Service Manager with a strong understanding of electric vehicles (EVs) to support daily operations of our EV service department. The ideal candidate will help manage customer service, workflow, and technician coordination to ensure a high level of efficiency and customer satisfaction.

Key Responsibilities:

• Assist in overseeing day-to-day operations of the EV service department.
• Greet and assist customers, listen to concerns, and schedule service appointments.
• Provide accurate service estimates and explain repair details to customers.
• Work closely with EV-certified technicians to ensure proper diagnosis and timely completion of work.
• Monitor service workflow and ensure efficiency and quality standards are met.
• Assist with warranty claims and ensure all documentation is complete and accurate.
• Maintain knowledge of EV technologies, recalls, and manufacturer service bulletins.
• Resolve customer issues and escalate complaints to the Service Manager when necessary.
• Help train service advisors and technicians on EV-specific service procedures.
• Ensure compliance with safety and environmental regulations, particularly related to high-voltage systems.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 3+ years of automotive service experience (EV experience preferred).
• Previous experience as a service advisor or assistant service manager is an advantage.
• Strong knowledge of EV systems, diagnostics, and service procedures.
• Excellent communication, leadership, and customer service skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient with dealership management systems (DMS) and EV service software.
• Valid driver’s license and clean driving record.

Benefits:

• Competitive salary + performance bonuses.
• Health insurance.
• Paid time off and holidays.
• Ongoing EV training and professional development.

Benefits - Incentive, ESI & PF, Travelling Allowance

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person