Assistant Service Manager

As an Assistant Service Manager, you will play a crucial role in the Service team by overseeing day-to-day service operations at the dealership or regional level. Your primary responsibilities will include: - Interacting with customers to address and resolve complaints - Coordinating with service engineers and technicians for repairs - Ensuring customer satisfaction through effective communication and timely service You will be responsible for: - Monitoring service ticket status - Managing escalations - Following up with customers using CRM tools such as Zoho or Salesforce Additionally, you will: - Analyze service data to generate reports for performance tracking - Train and guide junior service staff on technical troubleshooting and customer communication Collaboration with the Parts, Sales, and Technical teams will be essential for issue resolution and ensuring part availability. Maintaining compliance with service protocols, safety standards, and company policies is a key aspect of this role to uphold operational efficiency and service quality. Qualifications required for this position include: - Graduate/Diploma in Automobile Engineering, Mechanical Engineering, or a related field - At least 2 years of experience in a service or customer support role in the automobile industry - Strong communication skills, both verbal and written - Working knowledge of automotive systems, diagnostics, and service processes - Proficiency in MS Excel, CRM tools like Zoho or SAP, and report generation A problem-solving mindset, ability to multitask in a fast-paced environment, and a team-oriented attitude with leadership potential are qualities sought in the ideal candidate. Preferred qualifications include experience with Electric Vehicle (EV) service support, familiarity with warranty processes and service documentation, and multilingual communication skills in regional languages along with English or Hindi.,