Responsibility Creating development plans and forecasting sales targets and growth projections Identifying market opportunities through meetings, networking and other channels Meeting existing and potential clients and building positive relationships Liaising with colleagues to develop sales and marketing strategies Preparing financial projections and sales targets Attending events such as exhibitions and conferences Preparing sales presentations and participating in sales meetings Producing reports for management Training business developers and sales colleagues Working in a client’s business or in an office. Planning and overseeing new marketing initiatives. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales Educational Qualification: BBA, MBA, BE- ECE/ EEE/E&I, BSC (Electronics), Branch: Chennai, Coimbatore Task identifying and establishing new business organising sales visits giving demonstrations, training and presentations to help clients discover and understand products/services liaising with existing clients preparing tenders, proposals and quotations providing pre-sales and post-sales support negotiating contracts, terms and conditions reviewing cost and sales performance writing reports and sales literature supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions, conferences and meetings ensuring that sales targets are met.
Customer Relationship Management
Description We are seeking a dynamic and detail-oriented HR Generalist to join our team in India. The ideal candidate will be responsible for managing various HR functions, including recruitment, employee relations, and performance management, while ensuring compliance with labor laws and company policies. Responsibilities Manage recruitment processes including job postings, screening, interviewing, and onboarding of new employees. Administer employee benefits programs and assist employees with inquiries regarding benefits. Maintain employee records, ensuring compliance with labor laws and company policies. Assist in performance management processes and provide guidance to managers on employee performance issues. Support employee engagement initiatives and address employee concerns and grievances effectively. Conduct training sessions and workshops on various HR policies and practices. Assist in the development and implementation of HR policies and procedures. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. 2-4 years of experience in HR generalist role or related functions. Strong understanding of labor laws and regulations in India. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality. Strong organizational and multitasking abilities. Familiarity with performance management systems and employee engagement tools.
The Assistant Service Manager (ASM) is responsible for leading the service team, ensuring excellent customer experience, managing daily service operations, and driving on-time call closure. This role requires strong ownership, technical understanding, and leadership capability to motivate service engineers and ensure customer-first service delivery. KEY RESPONSIBILITIES 1. Customer Experience & Issue Resolution Take full accountability for customer issues from start to closure. Handle escalations and ensure fast, professional resolution. Maintain transparent communication with customers on status and timelines. Implement a customer-first approach in all interactions. 2. Service Team Leadership & Motivation Lead, guide, and motivate service engineers for daily tasks. Conduct morning briefings and end-of-day updates. Monitor performance, punctuality, discipline, and job quality. Provide field support decisions when engineers face technical challenges. Identify training needs and ensure skill development. 3. Service Operations & Coordination Allocate service calls based on skill, priority, and location. Track open, pending, and closed calls throughout the day. Ensure accurate logging of issues, job sheets, service reports, and photos. Coordinate with CRM, logistics, and sales for spares, dispatch, and customer updates. Maintain AMCs, warranty trackers, and service renewal schedules. 4. Reporting & Performance Monitoring Maintain daily reports on call status, SLA, TAT, and engineer performance. Submit weekly dashboards and monthly service summaries to management. Track key metrics: o Call closure time o First-time fix rate o Customer satisfaction score o Engineer productivity 5. Process Improvement & Quality Control Identify recurring problems and implement preventive actions. Improve service SOPs and enforce service process compliance. Ensure quality of service, proper installation standards, and safety practices. Benchmark and implement best practices from industrial service companies. REQUIRED SKILLS Strong leadership and team-handling skills. Excellent communication (English, Tamil, Hindi) and customer-handling skills. Ability to manage pressure, multitask, and solve problems quickly. Good technical understanding of electronics, electrical, automation, IoT, or related fields. Strong coordination, planning, and follow-up capability. Proficiency in MS Excel, CRM tools, and reporting. QUALIFICATION Diploma / BE (EEE, ECE, Mechatronics) preferred. Candidates with strong experience in service coordination or field service team handling are suitable. 37 years of experience in a service-oriented technical environment. BENEFITS Leadership role with growth into Service Manager Technical training on all products Professional and supportive work culture Health Insurance, Travel allowance for site visits Immediate joiners preferred.
We are looking for a dynamic and technically skilled Service Engineer to join our growing automation team. If you are passionate about machines, troubleshooting, customer handling, and field work, this role is for you. Freshers with strong technical knowledge and willingness to learn are encouraged to apply. Key Responsibilities: Installation, commissioning, and servicing of automation machines Troubleshooting electrical & mechanical issues Preventive and breakdown maintenance Field visits to client locations Customer support and service reporting Coordination with internal technical & support teams Maintain service records and job sheets Required Skills: Basic knowledge of Electrical / Mechanical / Automation systems Troubleshooting & problem-solving skills Willingness to travel for field service Customer handling & communication skills Ability to work independently Preferred Keywords: Service Engineer, Field Engineer, Maintenance Engineer, Automation Engineer, Electrical Technician, Mechanical Technician, PLC basics, Machine Service, Installation Engineer Qualification: Diploma / BE / BTech Electrical / Mechanical / EEE / ECE / Mechatronics ITI candidates with relevant experience can also apply Why Join Us Career growth in Automation Industry Hands-on technical exposure Supportive management & learning environment Stable job with long-term opportunities Language Advantage: Tamil, English (Hindi knowledge is an added advantage) How to Apply: Apply directly through Foundit or share your resume for immediate shortlisting Limited openings Apply Now!