2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an Assistant Service Manager, you will play a crucial role in the Service team by overseeing day-to-day service operations at the dealership or regional level. Your primary responsibilities will include: - Interacting with customers to address and resolve complaints - Coordinating with service engineers and technicians for repairs - Ensuring customer satisfaction through effective communication and timely service You will be responsible for: - Monitoring service ticket status - Managing escalations - Following up with customers using CRM tools such as Zoho or Salesforce Additionally, you will: - Analyze service data to generate reports for performance tracking - Train and guide junior ser...

Posted 17 hours ago

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