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Assistant Service Manager

Assistant Service Manager

EMotorad

2 - 6 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service communication skills technical troubleshooting training compliance management ms excel report generation leadership multilingual communication crm tools service data analysis automotive systems knowledge problemsolving multitasking electric vehicle ev service support warranty processes

Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Service Manager, you will play a crucial role in the Service team by overseeing day-to-day service operations at the dealership or regional level. Your primary responsibilities include: - Interacting with customers to address and resolve complaints - Coordinating with service engineers and technicians for repairs - Ensuring customer satisfaction through effective communication and timely service - Monitoring service ticket status and managing escalations - Following up with customers using CRM tools such as Zoho or Salesforce - Analyzing service data to generate reports for performance tracking - Training and guiding junior service staff on technical troubleshooting and customer communication To qualify for this position, you should: - Hold a Graduate/Diploma in Automobile Engineering, Mechanical Engineering, or a related field - Have at least 2 years of experience in a service or customer support role in the automobile industry - Possess strong communication skills, both verbal and written - Have a working knowledge of automotive systems, diagnostics, and service processes - Be proficient in MS Excel, CRM tools like Zoho or SAP, and report generation Additional details of the company are not provided in the job description.,

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Assistant Service Manager