Assistant Service Manager

Job Description: You will be responsible for supporting the daily operations of the electric vehicle (EV) service department as an Assistant Service Manager. Your role will include assisting in overseeing day-to-day operations, managing customer service, and ensuring efficient workflow and technician coordination to maintain a high level of customer satisfaction. Key Responsibilities: - Assist in overseeing day-to-day operations of the EV service department. - Greet and assist customers, schedule service appointments, and provide accurate service estimates. - Work closely with EV-certified technicians to ensure proper diagnosis and timely completion of work. - Monitor service workflow to maintain efficiency and quality standards. - Assist with warranty claims and ensure accurate documentation. - Stay updated on EV technologies, recalls, and manufacturer service bulletins. - Resolve customer issues and escalate complaints when necessary. - Help train service advisors and technicians on EV-specific procedures. - Ensure compliance with safety and environmental regulations, especially related to high-voltage systems. Qualifications: - High school diploma or equivalent (Associates or Bachelors degree preferred). - 3+ years of automotive service experience (EV experience preferred). - Previous experience as a service advisor or assistant service manager is an advantage. - Strong knowledge of EV systems, diagnostics, and service procedures. - Excellent communication, leadership, and customer service skills. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient with dealership management systems (DMS) and EV service software. - Valid drivers license and clean driving record. Additional Company Details: The company offers competitive salary with performance bonuses, health insurance, paid time off, holidays, ongoing EV training, and professional development opportunities. Some benefits include incentive, ESI & PF, and traveling allowance. This is a full-time, permanent position with in-person work location. (Note: "Benefits" section has been included as part of the "Additional Company Details" section for a comprehensive overview.),