Service & Parts Head FroxJob | Executive Jobs in Nepal

8.0 - 12.0 years

0 Lacs

delhi

On-site

As the Service & Parts Head of the EV Division in the After Sales department located in Kathmandu, Nepal, you will play a crucial role in leading the after-sales service and spare parts operations. With a minimum of 78 years of experience in automobile service and parts, including at least 3 years in the EV segment, you will be tasked with overseeing the service network, ensuring customer satisfaction, and managing spare parts supply across various locations. Your responsibilities will include managing overall service operations for EV vehicles, monitoring service quality, turnaround time (TAT), and customer satisfaction. You will develop and implement standard operating procedures (SOPs) for EV servicing and conduct periodic service audits across dealer/service networks. Ensuring timely availability of spare parts for EV models, forecasting parts demand, and maintaining optimum inventory levels will be essential. You will need to coordinate with suppliers and vendors for procurement and logistics, in addition to leading and training the after-sales and technical teams. Organizing training programs for technicians on EV systems and diagnostics and fostering a culture of performance and continuous improvement are key aspects of the role. Handling escalated service issues, implementing customer retention strategies and service packages, and monitoring and improving CSI (Customer Satisfaction Index) and NPS scores will be crucial for maintaining strong customer relationships. You will also be responsible for liaising with OEMs, internal teams, and external service centers, generating monthly MIS reports related to service, warranty, and spare parts, and contributing to strategic planning and service network expansion. To excel in this role, you should hold a Bachelor's degree in Mechanical/Electrical/Automobile Engineering (preferred) and possess strong knowledge of EV technologies, diagnostics, and components. Your experience in managing service networks and parts supply chains, along with excellent communication, leadership, and problem-solving skills, will be invaluable in driving the success of the EV division.,

Posted 4 days ago

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AM/DM -Transmission Durability Testing Maruti Suzuki

2.0 - 8.0 years

2 - 8 Lacs

Rohtak, Haryana, India

On-site

Role: Conduct comprehensive testing and validation of Drivetrain systems to ensure they meet performance and reliability standards. Evaluate performance and reliability of Drivetrain unit through bench tests. Methodically analyze data to pinpoint trends, irregularities, and enhancement opportunities. Compile all testing procedures and results in comprehensive reports with test outcomes, insights, and actionable recommendations for Drivetrain system refinement. Coordination with the designer to ensure all design specifications and requirements are thoroughly understood and met before initiating Drivetrain testing. Diagnose and troubleshoot any problems that arise during testing, and work with relevant teams to implement solutions. Responsibilities: Develop test plans incorporating input from the design team and other key stakeholders to ensure all testing objectives are met. Prepare Drivetrain units meticulously for testing, ensuring they meet the required specifications and standards for accurate evaluation. Conduct thorough post-test analysis of Drivetrain components to identify potential areas for improvement. Ensure a safe working environment by strictly adhering to safety protocols, including the correct usage of personal protective equipment (PPE) and compliance with established procedures. Perform detailed data analysis, effectively summarizing findings and compiling comprehensive reports that provide insights and recommendations for system enhancements. Maintain and improve the test facility to ensure accurate and reliable results. Technical/ Functional: Proficient in problem-solving techniques: FTA, FMEA, Why-Why Analysis. Familiar with passenger car Drivetrain systems- MT, AMT, AT, CVT DCT, their features, and functions. Familiar with advanced technologies pertaining to EVs/ SHEVs. Familiarity in handling Data Acquisition systems. Knowledge of bearing and gear failure modes with strategies for improvement. Understanding of lubrication regimes, synchromesh systems, gear profiles, clutch GSLA systems in Drivetrains. Excellent analytical and problem-solving skills. Familiarity with industry standards, regulations and latest trends related to automotive Drivetrains. Expertise in Excel, including advanced functions, macros, and VBA. Strong oral and written communication skills for reporting, team interactions, and presentations. Competent driving skills.

Posted 1 month ago

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