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Assistant Quality Assurance Manager

Assistant Quality Assurance Manager

Aquis Search

12 years

0 Lacs

chennai tamil nadu india

Posted:18 hours ago| Platform:

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Skills Required

drive governance compliance support standardization finance documentation service audits analysis reporting calibration lean sigma automation training shipping logistics servicenow jira communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Quality Assurance Senior Analyst / Assistant Manager

The Role:

This role ensures operational excellence and standardization across Finance, Documentation, and Customer Service functions. The incumbent will partner with global process owners and onshore teams to maintain high-quality delivery, perform audits, identify process risks, and lead continuous improvement initiatives within the Shared Services setup.

Key Responsibilities:

Implement and monitor quality standards aligned with global business goals and SLAs.
Conduct periodic reviews and audits to assess compliance, accuracy, and timeliness.
Identify control gaps, perform root-cause analysis, and drive corrective/preventive actions (CAPA).
Develop and manage quality dashboards, scorecards, and reporting mechanisms.
Partner with HQ and SSC stakeholders to ensure calibration and performance consistency.
Drive process improvement using
Lean, Six Sigma, or Kaizen
methodologies.
Support automation and process mining initiatives by validating quality checkpoints.
Facilitate training and awareness sessions on QA standards and tools.

Ideal Candidate:

8–12 years of experience in quality assurance, process governance, or operational excellence in a shared services or shipping/logistics setup.
Strong understanding of
Finance, Documentation, and Customer Service
processes.
Proficient in QA tools (e.g., ServiceNow, Jira, HP ALM) and performance analytics.
Exposure to
RPA or process automation
initiatives is preferred.
Lean Six Sigma Green Belt
(Black Belt preferred).
Excellent analytical, communication, and stakeholder management skills.

If this sounds like you, please click apply or drop a note on aloysiusparmar@aquissearch.com for a confidential chat.

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Assistant Quality Assurance Manager