Assistant Product Manager, Yardi

ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.

JOB DESCRIPTION: YARDI PRODUCT MANAGER

Office: India GCD - Hyderabad

Office hours: European / UK Shift hours

Department: Business Architecture & Solution Design, Yardi team

Reports to: Ailie Dewar, Operations Platforms Delivery Manager

Responsibilities (how we will measure success)

• Own the administration, governance, and evolution of the Yardi eco-system, reporting into the Operations Platforms Delivery Manager
• Work with stakeholders to ensure the Yardi systems are developed and utilised sustainably and in line with the broader business strategy
• Help assess use cases for new modules or automation around the platform and support implementation of these
• Support technical training initiatives around best practice utilisation of the Yardi systems
• Manage ongoing delivery of features and enhancements
• Manage documentation around config, system changes, and training resources
• Support ongoing client migrations and onboardings, offering SME guidance
• Effective input into Operations Platforms meetings
• Effective feedback loops with Client Services, enabling Yardi products to evolve to meet Clients need
• Support for sales around new business opportunities with relation to Yardi. You may be required to support client pitches on occasion

Tasks (what does the role do on a day-to-day basis)

• You will take ownership of the Yardi Support Model: i.e. change requests and support requests coming from the business, developing and maintaining procedures to ensure proposed amendments to the system are understood, assessed for risk, and decisions documented, before making the requisite update or change.
• You will have a hands-on approach, with detailed knowledge of the Yardi platform. Where applicable, you will make changes to the platform: administrative changes around users, permissions, controls, as well as configuration changes (new accounts, new books, new rule/rulesets)
• You will be first Point of Contact for Yardi related queries internally, and work with international colleagues to investigate any problem statements and new opportunities, seeking effective business solutions through improvements in either business processes or the platform itself.
• You will maintain the Yardi vendor agreement and vendor relationship, ensuring IQEQ’s procurement policy is adhered to and monitoring service against contract and billing
• You will collaborate with other teams in the business to support IQEQ’s goals around connectivity, such as working with the data platform team on integration to Yardi
• You will help craft communications around the platform ensuring stakeholders are aware of success stories and the benefits being driven internally and with clients

Key competencies for position and level

• Proactive
• Communicates Effectively
• Plans and Aligns
• Problem solving
• Sees big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Positivity
• Taking Ownership
• Attention to detail
• Curiosity

Essential Criteria:

• 5+ Years experience on Yardi Voyager, specifically including:
  • Investment Accounting
  • Investment Manager
  • Debt Manager
• Experience of operating within an international firm that shares some of the following features:
  • Financial Services / Private Equity / Investor services industry

• • Globally distributed teams
  • Fast-paced and rapidly evolving environment
• Excellent organisational, prioritisation, and interpersonal skills
  • Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers, and suppliers
  • ‘Can do’ attitude, ability to cope with tight deadlines and working under pressure
  • Ability to take initiative and self-manage
  • Ability to collaborate with different teams to achieve a shared goal
• Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights
• A quick learner, eager and proactive to support the business and become a subject matter expert

Technical Skills:

• Proficient in Excel, Word, PowerPoint
• Technical experience on Yardi, including a detailed understanding of how the system works, best practice, and how to use it to meet a bespoke requirement.

Desired Criteria:

• Experience in identifying & implementing different technologies / systems to solve a business problem
• Experience of Snowflake is a plus
• Experience of Yardi Forecast Manager (Advanced Budget Forecasting) is a plus
• Strategic mindset –
  • thinking critically and holistically about the broader impact of a system change
  • weighing up pros and cons before acting, documenting decisions
  • applying professional scepticism around change requests coming from users who don’t have as much understanding of the implications of their request
• Persuasive capability, to align users to this strategic standpoint and help them to solve their business problem in another way
• Familiar with applying standards, practices, and assessments relevant to product development is a plus
• May need to travel from time to time

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.