Assistant Product Manager, Yardi

Office: India GCD - Hyderabad

Office hours: European / UK Shift hours

Department: Business Architecture & Solution Design, Yardi team

Reports to: Ailie Dewar, Operations Platforms Delivery Manager

Responsibilities (how we will measure success)

• Own the administration, governance, and evolution of the Yardi eco-system, reporting into the Operations Platforms Delivery Manager
• Work with stakeholders to ensure the Yardi systems are developed and utilised sustainably and in line with the broader business strategy
• Help assess use cases for new modules or automation around the platform and support implementation of these
• Support technical training initiatives around best practice utilisation of the Yardi systems
• Manage ongoing delivery of features and enhancements
• Manage documentation around config, system changes, and training resources
• Support ongoing client migrations and onboardings, offering SME guidance
• Effective input into Operations Platforms meetings
• Effective feedback loops with Client Services, enabling Yardi products to evolve to meet Clients need 
• Support for sales around new business opportunities with relation to Yardi. You may be required to support client pitches on occasion

Tasks (what does the role do on a day-to-day basis)

•You will take ownership of the Yardi Support Model: i.e. change requests and support requests coming from the business, developing and maintaining procedures to ensure proposed amendments to the system are understood, assessed for risk, and decisions documented, before making the requisite update or change.

• You will have a hands-on approach, with detailed knowledge of the Yardi platform. Where applicable, you will make changes to the platform: administrative changes around users, permissions, controls, as well as configuration changes (new accounts, new books, new rule/rulesets)

• You will be first Point of Contact for Yardi related queries internally, and work with international colleagues to investigate any problem statements and new opportunities, seeking effective business solutions through improvements in either business processes or the platform itself.

•You will maintain the Yardi vendor agreement and vendor relationship, ensuring IQEQ’s procurement policy is adhered to and monitoring service against contract and billing

•You will collaborate with other teams in the business to support IQEQ’s goals around connectivity, such as working with the data platform team on integration to Yardi

• You will help craft communications around the platform ensuring stakeholders are aware of success stories and the benefits being driven internally and with clients

Key competencies for position and level

• Proactive

• Communicates Effectively

• Plans and Aligns

• Problem solving

• Sees big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Positivity

• Taking Ownership

• Attention to detail

• Curiosity