Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Zendesk
>
Senior Program Manager - Product Development

Senior Program Manager - Product Development

Zendesk

4 - 8 years

7 - 11 Lacs

Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

Product management Selection process Manager Program Management Agile Data analytics Customer experience Customer service JIRA Product marketing Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We re constantly innovating, and we apply this philosophy to all prioritized initiatives.

As a Senior Program Manager on our Product Development team, you ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use Customer and Employee Service solution. You ll work side-by-side with our Support Suite and Custom Objects Zendesk Platform teams and its their numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives.

What You ll Be Doing

Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of Product Development including Product Marketing, Enterprise Data & Analytics, Legal, Finance and Go-to-Market. You ll keep releases moving forward in a multi-geo environment, focusing on key achievements to bring new products and services to market.
Guide your teams through our quarterly planning process, helping to build out roadmaps, align dependencies, broker commitments from other teams, and resolve multi-functional landmarks.
Identify, track and mitigate all risks and issues within your programs.
Own regular status reporting for your teams.
Facilitate meetings, workshops, retrospectives, and other team ceremonies.
Build positive relationships with your team members and partners.
Devote effort towards making our processes simpler, clearer, and better every day.

What You Bring to the Role

Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases.
Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Trello, Kanban, Productboard
Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning.
Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations.
Experience working across multiple global programs simultaneously.
Experience working remotely, cross-geolocations in multi-cultural environments.

That said, if your experience looks a little different from what we ve identified and you think you can rock the role, we d love to learn more about you

More Jobs at Zendesk

Senior People Partner (India)

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Workday Integration Consultant

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Senior Software Engineer

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Senior Staff Software Engineer (Ruby on Rails)

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Staff Software Engineer (SRE)

Pune/Pimpri-Chinchwad Area

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Zendesk

Software Development

San Francisco California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Program Manager - Product Development