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Senior Program Manager - Product Development

Senior Program Manager - Product Development

Zendesk

4 - 8 years

7 - 11 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Product management Selection process Manager Program Management Agile Data analytics Customer experience Customer service JIRA Product marketing Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We re constantly innovating, and we apply this philosophy to all prioritized initiatives.

As a Senior Program Manager on our Product Development team, you ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use Customer and Employee Service solution. You ll work side-by-side with our Support Suite and Custom Objects Zendesk Platform teams and its their numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives.

What You ll Be Doing

Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of Product Development including Product Marketing, Enterprise Data & Analytics, Legal, Finance and Go-to-Market. You ll keep releases moving forward in a multi-geo environment, focusing on key achievements to bring new products and services to market.
Guide your teams through our quarterly planning process, helping to build out roadmaps, align dependencies, broker commitments from other teams, and resolve multi-functional landmarks.
Identify, track and mitigate all risks and issues within your programs.
Own regular status reporting for your teams.
Facilitate meetings, workshops, retrospectives, and other team ceremonies.
Build positive relationships with your team members and partners.
Devote effort towards making our processes simpler, clearer, and better every day.

What You Bring to the Role

Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases.
Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Trello, Kanban, Productboard
Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning.
Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations.
Experience working across multiple global programs simultaneously.
Experience working remotely, cross-geolocations in multi-cultural environments.

That said, if your experience looks a little different from what we ve identified and you think you can rock the role, we d love to learn more about you

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Zendesk

Software Development

San Francisco California

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Senior Program Manager - Product Development