Posted:2 days ago|
Platform:
On-site
Full Time
Greetings for the Day…!!!
Exp: - 6+ years
Location: Pune
Shifts : - US shift
• Improve the operational systems, in support of organization Goal- specifically, support better management reporting, information flow and management and business process
• Manage overall fiscal management, planning, systems and controls and report it to Delivery Head
• Invoicing to funding sources, including calculation of completed units of service and payroll management, including tabulation of accrued employee benefits
• Supervise and coach Unit managers & leads on a weekly basis.
• Manage day to day operations and performance of the team of supervisors & conduct regular feedback sessions & skip meetings with agents
• Interact with clients on a regular basis for daily operational activities & understand and manage service levels and staffing plan
• Lead Improvement initiatives on the process & generate reports to analyze the data
• To ensure that supervision & guidance for ‘Quality standards’ is adequate to meet client requirements
• To create an environment of high performance and high employee engagement leading to better retention of staff
• Ensure Unit Managers and Associates comply with all regulatory policies and procedures
• To ensure process compliance and front end all audits
• Deliver SLAs using the appropriate agile project management methodology, learning & iterating frequently
We are hiring candidates who can join within 30 days.
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