Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager – Invoice to Cash - Cashapps
In this role, you will be responsible for guiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction. You’ll need to ensure that the team operates efficiently, meets its goals, and delivers high-quality services consistently. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player. You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.
Responsibilities
Strategy & Policy Management
- Need to work all the activities related to Cash applications domain.
- Balance Cash related to collections and dispute management, implement & enforce to strategy.
- Analyze the customer accounts and do reconciliation as per requirement.
- Interaction with end customers via Calls and Emails for collecting past due amount.
- Meeting collections numbers/targets (monthly/ quarterly/ yearly)
- Define, develop, and establish strategy and policies for AR and Cash Application operations.
- Oversee the implementation of AR and Cash Application strategies across teams and systems, ensuring alignment with business goals and contractual obligations.
- Maintain and publish AR and Cash Application strategy documentation within the Policy and Procedures Manual, as of the Master Services Agreement.
- Develop, review, and distribute internal control policies to ensure robust financial governance and risk mitigation.
- Supervise current positions by performing sounding activities related to outstanding debt.
- Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department.
- Works closely with Cash Application team to ensure accurate matching of payments.
- Receives requirements to perform changes to the customer database.
- Follows up with customers, requests for payments and investigates the reasons for non-payments.
- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues.
Process Improvement & Compliance
- Conduct regular reviews of AR and Cash Application processes to identify improvement opportunities, drive efficiency, and reduce risk.
- Evaluate and approve or reject proposed changes or enhancements to AR and Cash Application services, ensuring consistency with policy and strategic direction.
- Monitor and audit compliance with Customer’s accounting policies and requirements as defined in the Policy and Procedures Manual.
- Lead Customer audits related to Order to Cash services, ensuring full compliance with documented processes and controls.
Qualifications we seek in you!
Minimum Qualifications
- Graduate/ Post Graduate degree in Accounting, Finance,ics, or similar field.
- Relevant years of experience in Order to Cash and AR domain.
- Strong analytical skills and ability to work with complex data.
- Excellent attention to detail and problem-solving abilities.
Preferred Qualifications/ Skills
- Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team.
- Proficient in ERP systems (MS Dynamic) would be given preference.
- Excellent communication/ interpersonal skills.
- Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
- Proficient in Microsoft Office - Excel, PowerPoint, and Word.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
