Assistant Manager - Client Service

Role Overview: As a Client Service Manager at BNP Paribas India Solutions, your main objective is to deliver a positive client experience and deepen client relationships through continuous client care. You will be responsible for responding to client requests for information, service activities, and problem resolution across various TB products. Additionally, you will support the Head of Client Service ISPL in managing the team, providing mentorship, guidance, and hands-on training to Client Service Representatives. Key Responsibilities: - Act as the primary point of contact for client requests related to TB products such as Cash Management, Loans, Deposits, FX, and Accounts - Coordinate with internal stakeholders to provide comprehensive and timely responses to client service requests - Investigate and identify root causes for client issues - Proactively reach out to clients for non-commercial bank initiatives and handle sensitive or complex communications - Support ad hoc projects as assigned by management - Enhance team efficiency and effectiveness through initiatives - Ensure a sound control environment with satisfactory audit results - Monitor individual team members" KPIs and overall performance - Promote team morale to reduce attrition and retain talent Qualifications Required: - Minimum 7 years of client service experience, with at least 3-5 years in a team leadership role - Experience in the Financial Services industry, preferably in Commercial/Corporate banking - Knowledge of TB products like Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels is preferred - Proficiency in technology and MS Office tools - Fluent in written and spoken English - Bachelor's degree or equivalent education level Additional Company Details: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in the European Union with a global reach. With delivery centers in Bengaluru, Chennai, and Mumbai, the company provides services in Corporate and Institutional Banking, Investment Solutions, and Retail Banking. BNP Paribas is committed to diversity and inclusion and operates in 65 countries with nearly 185,000 employees worldwide. The Group focuses on commercial, personal banking, investment, and protection services, helping clients realize their projects through financing, investment, and insurance solutions.,