Delivery Manager

As a Deputy Manager for Global GM DEC UBIX APS at BNP Paribas India Solutions in Bangalore, your primary responsibility is to oversee the Application Production Support teams for multiple Transversal applications across regions such as APAC, EUR, and AMERICAS. You will serve as the main point of contact for Users, Support team, and management to ensure expected service levels are met. Additionally, you will drive governances, manage stakeholder expectations, and lead various Automation, Monitoring & Tooling initiatives across Transversal APS and other teams within CIB APS. Your key responsibilities include performing Application Stability initiatives, Service Management activities, incident, problem, and change management reviews, and driving IPC Improvements initiatives across Multiple APS Teams. You will also be involved in Hiring and Recruitment topics, generating and reporting Production KPIs, SLs, and Dashboards, maintaining Training Dashboards, and preparing presentations for governances and steering committees. Furthermore, you will be accountable for the maintenance of Business continuity Plans, IT continuity plans, coordinating BCP and Disaster recovery exercises for Transversal, and contributing to various technical and behavioral competencies. Strong project management skills with a technical background in Unix, Oracle, SQL, knowledge of Project management tools, ITIL, and domain expertise in Global Markets and/or Global Banking are essential for this role. The ideal candidate should possess 15-20 years of IT experience, strong analytical skills, experience in managing international teams, and the ability to work under pressure. Certifications such as PMP, Prince2, ITIL, Devops, Cloud, Kubernetes, and prior knowledge of Application Production Support and DevOPS methodology are desirable qualifications. Education Level required for this position is a Bachelor's Degree or equivalent, and the experience level should be at least 15 years. Strong behavioral skills like ability to deliver, creativity & innovation, collaboration, and organizational skills, along with transversal skills like process development, strategic thinking, skills development, performance indicators setup, and analytical ability are crucial for success in this role.,