3 Tb Products Jobs

Role Overview: As a Client Service Manager at BNP Paribas India Solutions, your main objective is to deliver a positive client experience and deepen client relationships through continuous client care. You will be responsible for responding to client requests for information, service activities, and problem resolution across various TB products. Additionally, you will support the Head of Client Service ISPL in managing the team, providing mentorship, guidance, and hands-on training to Client Service Representatives. Key Responsibilities: - Act as the primary point of contact for client requests related to TB products such as Cash Management, Loans, Deposits, FX, and Accounts - Coordinate with internal stakeholders to provide comprehensive and timely responses to client service requests - Investigate and identify root causes for client issues - Proactively reach out to clients for non-commercial bank initiatives and handle sensitive or complex communications - Support ad hoc projects as assigned by management - Enhance team efficiency and effectiveness through initiatives - Ensure a sound control environment with satisfactory audit results - Monitor individual team members" KPIs and overall performance - Promote team morale to reduce attrition and retain talent Qualifications Required: - Minimum 7 years of client service experience, with at least 3-5 years in a team leadership role - Experience in the Financial Services industry, preferably in Commercial/Corporate banking - Knowledge of TB products like Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels is preferred - Proficiency in technology and MS Office tools - Fluent in written and spoken English - Bachelor's degree or equivalent education level Additional Company Details: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in the European Union with a global reach. With delivery centers in Bengaluru, Chennai, and Mumbai, the company provides services in Corporate and Institutional Banking, Investment Solutions, and Retail Banking. BNP Paribas is committed to diversity and inclusion and operates in 65 countries with nearly 185,000 employees worldwide. The Group focuses on commercial, personal banking, investment, and protection services, helping clients realize their projects through financing, investment, and insurance solutions.,

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10,000 employees to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Union's leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates, and institutional clients) to realize their projects through solutions spanning financing, investment, savings, and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability. Commitment to Diversity and Inclusion About Business line/Function: Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital. Job Title: Client Service Representative (CSR) Date: 22-April-25 Department: Global Banking Front Office Location: Mumbai Business Line / Function: CIB Reports to: (Direct) Head of Client Service/Local TB/CM head Responsibilities: Primary point of contact to respond to clients" requests for information, service activities, and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts, and the associated e-Banking channels and platforms. The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to closely coordinate with internal stakeholders to obtain the relevant information to provide a comprehensive response to a client's service request in a timely, accurate, and client-friendly manner. Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as proactively reaching out to the client in support of bank initiatives/events and handling communications that are highly sensitive or complex in nature, providing support, undertaking ad hoc projects as assigned, and contributing to business growth by cross-selling bank products and services. Technical & Behavioral Competencies: Technical: Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels), experience in a client-facing role, comfortable with technology and MS Office tools, project and problem management, proficient in written and spoken English. Behavioral: Good aptitude to learn, enjoys client interaction with excellent interpersonal skills, resourceful and able to resolve problems, meticulous and responsible, client-focused. Specific Qualifications (if required): People management capability Skills Referential: Behavioural Skills: Organizational skills, Ability to collaborate/Teamwork, Adaptability, Ability to deliver/Results-driven. Transversal Skills: Analytical Ability, Ability to anticipate business/strategic evolution, Ability to develop others & improve their skills, Ability to manage/facilitate a meeting, seminar, committee, training, Ability to develop and adapt a process. Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years Other/Specific Qualifications (if required),

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10,000 employees to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Union's leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates, and institutional clients) to realize their projects through solutions spanning financing, investment, savings, and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability. Commitment to Diversity and Inclusion: About Business line/Function: Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital. Job Title: Client Service Representative (CSR) Department: Global Banking Front Office Business Line / Function: CIB Location: Mumbai Reports to: (Direct) Head of Client Service/Local TB/CM head. Responsibilities Key responsibilities: Primary point of contact to respond to clients" requests for information, service activities, and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts, and the associated e-Banking channels and platforms. The CSR is responsible for the full and satisfactory resolution of all client requests. To achieve this, he/she will need to: - Closely coordinate with internal stakeholders to obtain the relevant information to provide a comprehensive response to a client's service request in a timely, accurate, and client-friendly manner. - Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: - Proactively reach out to the client in support of bank initiatives/events and handle communications that are highly sensitive or complex in nature. - Provide support and undertake ad hoc projects as assigned. - Contribute to business growth by cross-selling bank products and services. Technical & Behavioral Competencies Technical: - Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) - Experience in a client-facing role - Comfortable with technology and MS office tools - Project and problem management - Proficient in written and spoken English Behavioral: - Good aptitude to learn - Enjoys client interaction with excellent interpersonal skills - Resourceful and able to resolve problems - Meticulous and responsible - Client-focused Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years in Relationship Management,