Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Initiative Management team improves performance across the enterprise by driving common solutions and workflow for similar patterns of work. Team is accountable for designing and drive adoption of a configurable workflow platform that enables repeatable solutions to optimize, tech reuse, simplify infrastructure, and drive innovation with a strong focus on long-term strategic goals.

Job Description

This is an Individual Contributor Business Analyst role. The candidate will be working on different Initiatives driving workflow automation opportunities across Business Streams by creating current state , identify process standardization / re-engineering opportunities , design target state process maps, assessment templates , design configuration templates, to help streamline BAU Ops processes and drive efficiencies in the team. The candidate will be expected to have a good grasp on business needs and domain knowledge in Financial Markets Operations across various products. The candidate should preferably have a prior experience as a solution designer on financial product/platforms. The candidate should be able to think out of the box to help identify best and feasible automation solution for business within the realms of supported product capabilities, strategy, and architecture.

Responsibilities*:

• The Candidate will be working on the workflow automation projects that requires to gain in-depth understanding of the current /target workflow and figure out the best feasible solution that helps transition from Existing to Target state (New) workflow.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Articulation of the End to End (E2E) current-state process (business & operations.)
• Accountable to analyze and provide solutions/workarounds to business for any issues in product during the implementation stages
• Individual should be self-driven, collaborate independently with various stakeholders to drive a use case through various project lifecycle.
• Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices.
• Communication skills will be heavily utilized in forming and communicating with various Ops team, LOB Leadership team and gaining stakeholder buy-in
• Document configuration templates during various phases of the migration/transition of the workflow
• Managing End to end journey of allocated Use Cases for approval through full project life cycle from Configuration, Deployment and Validation
• Ability to meet daily deadlines, Flexible and willing to accept a change in priorities, as necessary.

Requirements

• Education*: B. TECH/M.B.A/M. Tech with domain experience across various products in Markets/ Banking/ Payments
• Certifications if any: CBAP
• Experience: 6+ years strong proven experience in performing solution designing/business analysis/definition to support large transformation projects/products and business change

• Foundational skills*:

• BA/ Solution designer experience of working on a financial product/Platform.
• Good technical understating in terms of how business processes function.
• Good analytical skills. Strong attention to details
• Ability to work independently and multi-task effectively.
• Flexible in work timings to meet business needs.
• Excellent Communication skills - written and verbal.
• Good Working knowledge of Banking Operations/ financial services
• Team Player & Good business judgement for risk/reward trade offs

Desired skills*:

• Knowledge of workflow processes and tools, UI design.
• High-level knowledge of Agile methodologies; familiarity with JIRA a plus
• Comfortable navigating ambiguous situations
• Proficient in Visio and BPMN methodology.
• Enthusiastic, energetic, determined, and positive – especially under pressure

Work Timings – 12:00 PM till 09:00 PM

Work Location : GGN