Assistant Logistics Manager

Position : Assistant Manager – Logistics Location : Bangalore Experience : 5+ years About Redcliffe Labs Redcliffe Labs is a pan-India diagnostics provider committed to delivering quality diagnostics across the nation. Operating in over 220 cities with a network of 80+ advanced labs and 2000+ collection centers, we bring trusted healthcare solutions to various regions including Tier 1, 2, and 3 cities. Our home collection services ensure easy accessibility for patients, and we perform over 50 stringent quality checks regularly to ensure 100% report accuracy. Redcliffe Labs has served over 7 million patients, consistently advancing precise, reliable, and accessible diagnostics to set new standards in healthcare excellence. Role Summary We are seeking a highly motivated and process-driven Assistant Manager – Logistics to oversee and enhance our logistics operations. This role is critical in ensuring timely, safe, and compliant transportation of diagnostic samples and reports, while driving cost-efficiency and improving service quality across the board. Key Responsibilities Operational Efficiency & Cost Optimization Reduce logistics-related costs by 10% through process improvements, optimized route planning, and effective vendor management. Increase delivery efficiency by 15% through improved fleet utilization and reduced operational delays. Identify and implement cost-saving initiatives using technology solutions for tracking, routing, and fleet management. Customer Experience & Satisfaction Ensure on-time delivery of diagnostic samples and reports, minimizing delivery complaints and delays. Achieve and maintain a customer satisfaction score of 90%+ through timely updates, responsive communication, and regular feedback surveys. Proactively resolve escalated logistics issues within 24 hours, enhancing the overall customer experience. Compliance & Quality Assurance Maintain 100% compliance with all regulatory, financial, and operational standards including biomedical waste management and transportation safety. Ensure 98% TAT (Turnaround Time) compliance and report accuracy aligned with NABL standards. Conduct regular audits of logistics operations to ensure adherence to SOPs, safety, and environmental protocols. Process & Vendor Management Manage logistics partner performance and enforce adherence to service-level agreements and regulatory standards. Monitor and reduce sample delivery errors to less than 1% through accurate labeling, barcode management, and optimal transport conditions. Improve logistics quality assurance to ensure samples are transported under optimal conditions without compromise. Training & Team Development Drive continuous training programs for logistics staff to ensure awareness of legal, safety, and company policies. Promote a culture of continuous improvement, accountability, and operational excellence. Qualifications & Requirements Bachelor's degree or Supply Chain Management, Logistics, or related field; MBA preferred. Minimum 5 years of experience in logistics management, preferably in healthcare or diagnostic sectors. Strong knowledge of regulatory compliance, including biomedical waste management and NABL standards. Proficiency in logistics management tools, route planning software, and fleet management systems. Excellent communication, problem-solving, and vendor negotiation skills. Strong leadership qualities with a results-driven minds. Why Join Us? Opportunity to be part of a fast-growing and innovative healthcare company. Collaborative and dynamic work environment. Focus on personal development and career growth. Show more Show less