Posted:3 days ago|
Platform:
On-site
Full Time
• Lead and supervise logistics operations and Executives.
• Set clear goals and KPIs in line with company strategy; monitor progress and guide team members.
• Conduct performance reviews and support team for development and training.
• Oversee courier partner performance, ensuring monthly and consolidated reports are prepared and reviewed.
• Maintain high delivery success rates by managing escalations, Non-Delivery Reports (NDRs), and stuck shipments effectively.
• Evaluate and onboard new courier partners, ensuring alignment with cost and performance benchmarks.
• Supervise invoice processing, freight reconciliation, and dispute management.
• Ensure timely approval, forwarding to accounts, and COD remittance tracking.
• Collaborate with Finance for compliance with SLAs and audit readiness.
• Review and validate courier performance and logistics efficiency reports prepared by the team.
• Present consolidated operational performance data to senior management with improvement recommendations.
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (MBA or B.Tech preferred).
• Minimum 3–4 years of experience in logistics or supply chain operations, with at least 2 years in a managerial capacity.
• Strong leadership and team management skills.
• In-depth knowledge of logistics software (WMS, TMS, ERP platforms such as Clickpost, Vinculum, SAP).
• Strong analytical, decision-making, and reporting skills.
• Proven track record in SLA and vendor performance management.
• Excellent communication and cross-functional collaboration abilities
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