Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key ResponsibilitiesClient Management & CommunicationServe as the primary point of contact for client interactions and build strong client relationships
Manage contracts, service-level agreements (SLAs), and address client concerns promptly
Design professional presentations (MBR, site induction, initiatives) and create clear communications for advisories and facility guidelines
Facility Operations & MaintenanceConduct regular floor inspections and submit reports within governance timelines
Coordinate minor project works, track progress, and liaise with consultants and suppliers
Manage asset inventory and health checkups, ensuring timely completion of Planned Preventive Maintenance
Oversee repair and maintenance activities, coordinating with AMC vendors for timely delivery
Access & Security ManagementCoordinate with the building team for visitor entries and promptly resolve related issues
Ensure smooth visitor check-in processes and maintain security procedures
Manage inward and outward material movement, including gate passes
Resource & Inventory ManagementMonitor and maintain records for housekeeping, pantry, and stationery supplies
Ensure availability of first aid kits and manage lost-and-found records
Create Purchase Orders in the TEP Oracle System and verify/upload invoices.
Compliance & SafetyEnsure adherence to labor compliance, site procedures, building compliance, and landlord regulations
Upload all required documents in ESG, iAuditor, ORSS, Intelex, and incident reporting systems on time
Coordinate fire safety/fire drill training with the builder per local Fire NOC authority norms
Support audits and certificate renewals as required
Employee Experience & EventsConduct office tours for new joiners to ensure smooth onboarding
Assist employees with workspace and resource-related requests
Plan and execute internal events, collaborating with internal teams and external vendors
Front Desk & Help Desk ManagementManage reception area, ensuring cleanliness and orderliness of common spaces
Proactively manage Help Desk/Service Now services to achieve or exceed KPIs
Report Help Desk outputs to stakeholders and address operational challenges
QualificationsBachelor's degree in Facility Management, Business Administration, or related field
8+ years of experience in facility management or related role
Strong communication and interpersonal skills
Proficiency in Microsoft Office suite and facility management software
Knowledge of health and safety regulations
Excellent organizational and problem-solving abilities
SkillsClient relationship management
Vendor management and negotiation
Budget planning and control
Team leadership and coordination
Crisis management and resolution
Technical understanding of building systems
Multitasking and prioritization
This position requires a detail-oriented professional who can manage multiple priorities simultaneously while maintaining excellent client relationships and ensuring compliance with all relevant standards and procedures.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
