Area Manager

Company Description

Licious is a consumer food company founded by Abhay Hanjura and Vivek Gupta, offering a diverse range of premium quality meat and seafood products across various categories including raw, fresh, marinades, and ready-to-eat. With a vision to become India's most loved meat food brand, Licious addresses quality, hygiene, freshness, and convenience in a market estimated at $40 billion. Built on a farm-to-fork business model, Licious controls the entire supply chain, ensuring product quality from procurement to delivery. Serving over 1 million orders per month with a 90% repeat rate, Licious operates in numerous cities and prides itself on technological and supply chain advancements.

Role Description

This is a full-time on-site role for an Assistant Hub Manager located in Mohpa. The Assistant Hub Manager will oversee daily operations at the hub, ensuring that all processes align with company standards for quality, hygiene, and efficiency. Responsibilities include managing inventory, supervising staff, coordinating with the supply chain team, monitoring product quality, optimizing workflow, and maintaining compliance with health and safety regulations.

Qualifications

• Experience in inventory management and supply chain coordination
• Leadership and team management skills
• Strong organizational, problem-solving, and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to maintain high standards of quality, hygiene, and safety
• Proficiency in using technology for inventory and process management

o  Manage a team of 100+ riders and 30+ hub crew, including packers and support staff.

o  Drive team performance through training, coaching, and development programs.

o  Ensure smooth operations at the hub by implementing and adhering to Standard Operating Procedures (SOPs).

o  Optimize resources to achieve cost and time efficiency in last-mile deliveries.

o  Analyze operational metrics to identify trends and areas for improvement.

o  Create and present regular performance reports, highlighting key metrics.

o  Proficient in Kannada, Hindi, and English to communicate effectively with ground staff and higher management.

o  Address rider and hub crew concerns, ensuring a harmonious work environment.

o  Ready to relocate across Bangalore as per business requirements.

o  Open to learning and adapting to new systems, technologies, and processes.

o  Lead by example to motivate the team and resolve conflicts efficiently.

o  Ensure high service levels through proactive problem-solving and contingency planning.

o  Enforce safety standards and compliance at the hub and during deliveries.

o  Monitor adherence to company policies and local regulations.

o  Oversee timely and accurate order fulfillment to meet customer expectations.

o  Address escalations and complaints, ensuring customer satisfaction.

o  Recruit and onboard riders, packers, and hub staff efficiently to meet operational demands if required.

o  Conduct interviews, training, and orientation sessions for new hires.

• This role demands someone who is metrics-driven, operationally focused and possesses strong leadership and interpersonal skills. The ability to manage large teams and ensure adherence to SOPs is crucial for success.
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Experience in the food industry is a plus