Application Support

Work Level

Core

Leadership

Industry Type

Function

Key Skills

Education

Note: This is a requirement for one of the Workassist Hiring Partner.

Primary Responsibility:

To ensure the smooth and efficient operation of critical applications supporting the Trade & Markets (T&M), Custody, and PCM Clearing business functions. This includes providing proactive and reactive technical support, maintaining application stability and performance, and ensuring regulatory compliance. The role contributes directly to the reliable delivery of services and the success of these key business areas.

Key Accountabilities

1. Provide Level 2/3 technical support for applications utilized by T&M, Custody, CBDCW and PCM Clearing business functions. This includes troubleshooting, problem resolution, and incident management.
2. Support User Acceptance Testing (UAT) by providing technical assistance and resolving issues.
3. Ensure the stability and performance of production applications.
4. Collaborate with project teams to provide technical support for new projects and enhancements.
5. Maintain a thorough understanding of regulatory applications used by the business and ensure compliance.
6. Monitor application performance using designated monitoring tools and proactively identify and resolve potential issues.
7. Document technical solutions and knowledge base articles.
8. Contribute to the improvement of support processes and procedures.
9. Provide Application support for production issues.
10. Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.
11. Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
12. Publish regular project / issue updates to all stakeholders.
13. Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
14. The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
15. Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
16. Maintaining production access and coordinating for change management process steps.BCP, DR activities.
17. Participate in Audit activities.

Job Duties & Responsibilities

1. Provide Application support for production issues.
2. Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.
3. Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
4. Publish regular project / issue updates to all stakeholders.
5. Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
6. The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
7. Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and
8. Annual and providing support to business units.
9. Maintaining production access and coordinating for change management process steps. BCP, DR activities · Participate in Audit activities.

Requirements

1. A minimum of 5 years of experience in IT Application Support, with at least 5+ years of experience at Level 2 support. Proven ability to handle both Level 2
2. and Level 3 incidents and problems.
3. Demonstrated expertise in troubleshooting and resolving complex technical issues across various applications and operating systems (Unix, Linux,
4. Oralce , windows and Kubernetes/openshift POD based deployment ).
5. Experience working within an incident management framework (e.g., ITIL), handling escalations, and providing timely resolution of critical issues.
6. Strong understanding of application architecture and infrastructure components.
7. Excellent communication skills to effectively interact with diverse business units and internal technology teams.

Technical Competencies

1. Proficiency in the following technologies: Unix, Linux, Java, Oracle, Kubernetes, Pod-based deployment, Windows Server 2016, and Shell Scripting.
2. Knowledge of JIRA and monitoring tools.

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!