Application Support

• Be a front line of contact for business for all issues / request pertaining to application used for various functions like trading, risk monitoring, settlement.
• Ownership on application support, Vendor coordination Suggestion on areas for improvement in internal processes along with possible solution Production support experience ( Monitoring Batches, Fixing issues, Performing application maintenance checks, automation, etc) Ensure that all the checklist is followed across the domain and provide ideas to improve the same.

Functional Responsibilities

• Contribute to the definition of procedures & Processes necessary for the scope of work.
• Experience with system scripting, ITSM tools.
• Familiarity with Job Scheduler tools like ControlM
• Hands-on experience in Databases like MySql.
• Extensive experience in Broking/ Trading application.
• Maintain and manage BAU for application assigned independently.
• Hands-on experience in handing and understanding Windows & Linux.
• Manages day to day operational aspect of application support.
• Support production issues. Perform RCA and identify solution for customer complaints and issues.
• Should have sound knowledge of change, incident & problem management
• Reviews necessary health check and monitoring reports and act appropriately.
• All issues and requests are properly tracked & Closed in a timely & efficient manner followed with periodic updates.
• All the relevant documents for application support BAU are kept up to date.
• Capability of highlighting risk to management on time.
• Willing to work in shifts and flexible to work in 24X7 environments.
• To conduct DR/ BCP for critical application half yearly.
• Lead internal team or task force.
• Complies with and help to enforce standard procedures and policies with good Documentation skills.
• Ready to work in Shifts & weekends.

Job Requirements

Qualifications Any Graduate/Postgraduate Hands-on knowledge on Trading Applications & NSE Colo. Knowledge on ITIL Processes. Hands on knowledge on Linux & Bash Scripting. General IT Infrastructure & Networking knowledge. Knowledge on ControlM tool will be a added advantage.

Experience 6-12 years

Functional Competencies

• Self-driven, passionate, and able to adapt to the organization's dynamic business.
• Knowledge of technology trends to build strategy.
• Leadership and organizational abilities.
• Good Team Player
• Strategic thinking
• Good command on both written and spoken English Takes end to end responsibility for getting things done
• Strong analytical and technical skills
• Problem solving aptitude

• Behavioral Competencies

• Effectively communicate with relevant stake holders