Location: Mumbai/ Pune Industry: Asset Management / Investment Management Must-Have Skills: Strong hands-on experience in supporting Aladdin or Charles River platforms. Deep understanding of trading life cycle and asset management operations . Proven expertise in incident management and ITIL-based support processes. Knowledge of front office workflows and trade order management systems. Experience in Asset Management Companies (AMCs) or buy-side environments is mandatory. Exposure to Bloomberg, MarketAxess, TradeWeb , or other market data/trading platforms. (Good to have) Familiarity with SQL, scripting (Python, Shell), and monitoring tools. (Good to have) Qualifications: Bachelor’s/Master’s degree in Computer Science, Finance, or related field. ITIL Foundation certification preferred. Relevant platform certifications (e.g., Aladdin or Charles River) are an added advantage. Key Responsibilities: Lead a global team of application support analysts, ensuring service delivery excellence. Provide L1/L2 support for Front Office Trading Applications such as Aladdin or Charles River . Manage and resolve incidents, service requests, and problem records as per ITIL framework. Monitor system performance and proactively identify and address issues. Collaborate closely with traders, portfolio managers, and technology teams for real-time issue resolution. Ensure stability, performance, and availability of front office applications. Conduct root cause analysis and drive permanent resolutions. Engage with senior stakeholders (front office and technology leadership). Drive strategic initiatives including platform upgrades, automation, and process improvements. Implement governance and reporting frameworks for service health and performance. Mentor and upskill team members in application support best practices and domain knowledge. Show more Show less

About the Role: We are seeking a dynamic and experienced Associate Director – L&D Operations to lead and manage end-to-end learning operations for our BPO Services division. This role is critical in ensuring seamless planning, execution, governance, and reporting of L&D initiatives across new hire onboarding, functional training, compliance learning, and capability building. The ideal candidate will bring deep operational excellence, stakeholder management skills, and a passion for enabling a culture of continuous learning at scale. Learning Operations Management Oversee the execution of all learning programs across BPO service lines (voice, non-voice, customer service, collections, etc.). Manage L&D infrastructure, including learning calendars, LMS platforms, virtual classroom tools, and physical training facilities. Ensure timely coordination, deployment, and closure of training initiatives across multiple geographies and time zones. Partner with Operations, Quality, and HRBPs to assess training needs and deliver targeted learning interventions. Align training delivery with business SLAs, client-specific mandates, compliance standards, and internal capability frameworks. Represent L&D in client presentations, audits, and governance forums to showcase capability and performance. Experience 12–15 years of total experience, with at least 5+ years in L&D operations within BPO, KPO, or Shared Services environments. Proven track record in managing large-scale new hire onboarding and operations-focused capability development programs. Graduate or Postgraduate in HR, Business Management, Psychology, or a related discipline. Certifications in Instructional Design, Train the Trainer (TTT), or Learning Operations (preferred but not mandatory). Strong operational discipline with expertise in planning, execution, and process optimization. Excellent communication, stakeholder engagement, and presentation abilities. Proficiency in LMS platforms such as SuccessFactors, Cornerstone, Workday Learning, or equivalent tools. If you wish to apply, kindly share your resume on "swarali.deshmukh@credencehrservices" Show more Show less

Desired Candidate Profile: A minimum of 12 years of experience, with expertise in Retail Banking Operations. Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Cards or Payment Operations , with extensive experience leading teams of minimum 150 FTEs . Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders. Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution. Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction. Possesses flexibility to work in US shifts as needed. Role Summary: Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving. Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth. Proactive risk identification and alignment with customer goals while maintaining operational excellence. For further information, reach out to us at ruchita.khole@credencehrservices.com Show more Show less

Key Responsibilities: • Identify the key trends associated with Portfolios using advanced analytics and help the business to deploy necessary strategies to mitigate credit losses. • Lead the development & maintenance of a decision management and analytical optimization framework to drive product strategy targeting in order to increase penetration, customer engagement and overall profitability. • Perform and provide all aspects of analytics for new products implementation programs, accounting for customer experience, conversion, sales, credit and financial performance, payment rates, product cannibalization, product terms, client proformas, etc. • Create a product testing strategy, data and analytical visualization tools to read results, learn, improve and repeat. • Analyze and explore datasets in order to find opportunities for product optimization innovation through data analytics. • Apply diverse analytical methods and statistical modeling techniques in order to enable state of art analytical decisioning framework. Required Skills/Knowledge: 5+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience. • 5+ years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses. • 3+ years leading large-scale analytics projects. If you wish to apply, please share your CVs on "swarali.deshmukh@credencehrservices.com" Show more Show less

Experience Range: 13+ Years Location: Hyderabad Skills: Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation, Lean & Six Sigma Role Summary: Drive Transformations/ Process Excellence initiatives across any Customer Service/ Contact Center Operations. Led the automation program to meet requirements, manage UAT, and oversee go-live for specific accounts. Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases). Achieve targeted FTE benefits and assess business impacts. Collaborate with operations and customers to validate automation opportunities. Use statistical models and forecasting to predict volumes, capacity, and customer behavior. Apply data aggregation and mining techniques for insights through dashboards and reports. Manage multiple projects, address delays, and oversee project execution. Supervise and coach project teams, both client and internal. Handle client expectations, review deliverables, and support proposal creation and effort estimation. In case you wish to apply for the role, write to us today at manasvi.shinde@credencehrservices.com Show more Show less

About the Role We are seeking a dynamic and results-driven Deputy General Manager (DGM) – Process Excellence to lead operational transformation initiatives for our global clients in Asset Management, Capital Markets, or Finance & Accounting (F&A) verticals. This leadership role requires a Black Belt (BB) certified professional with a proven track record of driving continuous improvement, operational excellence, and delivering significant business impact through process re-engineering and optimization initiatives. Key Responsibilities Lead and manage large-scale Process Excellence (PEX) projects across multiple client accounts and operational units Define and execute Operational Excellence (OPEX) strategy aligned with business objectives and client expectations Identify opportunities for process optimization, cost reduction, and quality improvement in operational workflows Drive Lean Six Sigma (Black Belt) and continuous improvement methodologies to enhance operational efficiency Partner with operations, business, and client leadership teams to deliver value-driven transformation outcomes Build capability and coach cross-functional teams on PEX methodologies and tools Track, report, and present project outcomes, financial benefits, and process improvements to leadership and stakeholders Essential Skills & Experience 13+ years of relevant experience in Process Excellence, Operational Excellence, or Business Transformation roles Must be a certified Six Sigma Black Belt (BB) professional Strong exposure to ITES operations in Asset Management, Capital Markets, or Finance & Accounting (F&A) domains Proven expertise in process re-engineering, process automation, digital transformation , and continuous improvement projects Exceptional stakeholder management, leadership, and communication skills Proficient in operational analytics, root cause analysis, and process mapping techniques Educational Qualifications Bachelor’s / Master’s degree in Business, Finance, Operations Management, or a related discipline Six Sigma Black Belt Certification is mandatory

Years of experience: 15+ Years Location: Hyderabad Level: Associate Director Required Qualifications: Bachelor's or Master’s degree in Computer Science, Statistics, Mathematics, Data Science, or a related field. Proven experience in data science, machine learning, or applied statistics. Proficiency in programming languages such as Python, R, or SQL. Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn). Expertise working on Generative AI Engineering/ Architecture including LLMs and hyperparameters (Azure / AWS / GCP / Open Source), Embedding models and vector database knowledge, Prompting Techniques (Zero shot, few shot, chain of thought), Langchain, Pydantic. Familiarity with machine learning libraries and frameworks (e.g., Scikit-learn, TensorFlow, Keras, PyTorch). Experience with cloud platforms like AWS, GCP, or Azure. Strong analytical, problem-solving, and communication skills. For further information, kindly reach us at ruchita.khole@credencehrservices.com

Location: PAN India Years of experience: 15+ Years Job Description: We are seeking an experienced professional to lead Telecom Contact Center Solutioning efforts for the BPO Services. The ideal candidate will drive end-to-end solution design for telecom clients across customer service. Key Responsibilities: - Lead the development of winning BPO solutions for Telecom sector RFPs/RFIs including effort estimation, commercials, and delivery models. - Architect contact center and customer experience solutions leveraging omnichannel, AI/ML, RPA, and speech analytics platforms. - Act as a strategic advisor during client discussions and solution walkthroughs. - Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators. - Drive bid defense presentations, capability demonstrations, and pricing negotiations. - Liaise with delivery, technology, workforce management, and transformation teams to validate solutions. - Work closely with partnership/alliance teams to incorporate third-party tools/platforms into solution designs. - Stay abreast of emerging trends in Telecom CX, customer expectations, and competitive landscape. - Continuously innovate solution frameworks to enhance competitiveness and relevance. Required Skills & Experience: - 15+ years of total experience with at least 7 years in telecom BPO solutioning for contact centers/BPOs. - Proven track record in leading large, complex presales cycles and winning strategic deals. - Strong understanding of telecom business processes (prepaid/postpaid, provisioning, tech support, retention, etc.) - Expertise in contact center platforms (e.g., Genesys, NICE, Five9, Avaya, Cisco), WFM tools, and CRM (e.g., Salesforce). - Experience in designing digital CX solutions using RPA, AI bots, NLP, voice analytics, etc. - Excellent communication, presentation, and stakeholder management skills. - Exposure to global delivery models and experience working with international clients is preferred.

We are seeking a dynamic and results-driven Sr. Manager/AVP to lead operational transformation initiatives for our global clients in Asset Management, Capital Markets, or Finance & Accounting (F&A) verticals. Mandatory: Certified Six Sigma Black Belt (BB) Skills & Experience: 13+ years of relevant experience in Process Excellence, Operational Excellence, or Business Transformation roles Strong exposure to ITES operations in Asset Management, Capital Markets, or Finance & Accounting (F&A) domains Proven expertise in process re-engineering, process automation, digital transformation , and continuous improvement projects Exceptional stakeholder management, leadership, and communication skills Proficient in operational analytics, root cause analysis, and process mapping techniques Key Responsibilities Lead and manage large-scale Process Excellence (PEX) projects across multiple client accounts and operational units Define and execute Operational Excellence (OPEX) strategy aligned with business objectives and client expectations Identify opportunities for process optimization, cost reduction, and quality improvement in operational workflows Drive Lean Six Sigma (Black Belt) and continuous improvement methodologies to enhance operational efficiency Partner with operations, business, and client leadership teams to deliver value-driven transformation outcomes Build capability and coach cross-functional teams on PEX methodologies and tools Track, report, and present project outcomes, financial benefits, and process improvements to leadership and stakeholders

Location: Pune/ Mumbai Role Summary: We are seeking an experienced and dynamic Application Support professional to join our Asset Management client . In this high-impact role, you will act as the service owner for key investment applications, including Aladdin, Bloomberg, and WSO , ensuring seamless support, service improvement, and operational excellence across global time zones . You will work closely with cross-functional teams and strategic partners to resolve complex issues, manage incidents, and drive continuous improvement in front-office systems . This is a great opportunity for someone who thrives in a fast-paced environment and brings a blend of strong technical knowledge and stakeholder engagement experience within the asset management domain. Ideal Candidate Profile: 10+ in the financial services industry , with a strong focus on asset management technology 5+ years of hands-on service management or application support in front-office environments In-depth knowledge of Front office platforms such as Aladdin, Charles River, Bloomberg , etc. Ability to troubleshoot application and trade-related issues using logs, queries, and MI tools Familiarity with market data tools like Bloomberg Terminal, Reuters, EIKON Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB Strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) Proven track record working with global stakeholders in agile, cross-functional setups Deep understanding of investment workflows and front-office operations Sound knowledge of financial instruments and global market regulations Comfortable working across UK, Europe, APAC, and Americas time zones For further information, kindly reach out to us at ruchita.khole@credencehrservices.com

Location: PAN India Years of experience: 15+ Years Job Description: We are seeking an experienced professional to lead BPO Solutioning efforts for various domains (Media/ Communications/ Insurance/ Telecom/ Sales/ Hi-Tech) . The ideal candidate will drive end-to-end solution design for telecom clients across customer service. Key Responsibilities: - Lead the development of winning BPO solutions for the above mentioned sector RFPs/RFIs including effort estimation, commercials, and delivery models. - Architect contact center and customer experience solutions leveraging omnichannel, AI/ML, RPA, and speech analytics platforms. - Act as a strategic advisor during client discussions and solution walkthroughs. - Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators. - Drive bid defense presentations, capability demonstrations, and pricing negotiations. - Liaise with delivery, technology, workforce management, and transformation teams to validate solutions. - Work closely with partnership/alliance teams to incorporate third-party tools/platforms into solution designs. - Stay abreast of emerging trends in CX, customer expectations, and competitive landscape. - Continuously innovate solution frameworks to enhance competitiveness and relevance. Required Skills & Experience: - 15+ years of total experience with at least 7 years in BPO solutioning. - Proven track record in leading large, complex presales cycles and winning strategic deals. - Experience in designing digital CX solutions using RPA, AI bots, NLP, voice analytics, etc. - Excellent communication, presentation, and stakeholder management skills. - Exposure to global delivery models and experience working with international clients is preferred. For further information, kindly reach out to us at ruchita.khole@credencehrservices.com

We are looking for an experienced and dynamic Application Support professional to join our Asset Management client located in Pune/Mumbai. In this high-impact role, you will serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO. Your responsibilities will include ensuring seamless support, service improvement, and operational excellence across different global time zones. You will collaborate closely with cross-functional teams and strategic partners to address complex issues, manage incidents, and foster continuous improvement in front-office systems. This role is ideal for individuals who excel in fast-paced environments and possess a combination of robust technical expertise and stakeholder engagement skills within the asset management sector. The ideal candidate will have over 10 years of experience in the financial services industry, with a specific focus on asset management technology. Additionally, a minimum of 5 years of hands-on experience in service management or application support within front-office environments is required. Proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc., is essential. Candidates should demonstrate the ability to troubleshoot application and trade-related issues using logs, queries, and MI tools. Familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON is preferred. Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB is a plus. A strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) is necessary. Successful candidates will have a proven track record of collaborating with global stakeholders in agile, cross-functional setups. Deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations is required. This position requires the ability to work effectively across different time zones, including UK, Europe, APAC, and Americas. For further information or to express your interest, please contact us at ruchita.khole@credencehrservices.com.,

Role: Associate Director – Insurance Presales & Solutions (BPO Services) Domain: P&C / Commercial Insurance Location: PAN India Key Responsibilities : Lead end-to-end presales cycles : RFP/RFI responses, solution design, pricing, and client presentations. Develop tailored BPO solutions using automation, analytics, and IP accelerators. Engage with clients, sales, and delivery teams to shape deal strategies and construct commercials. Conduct solution workshops and represent the firm in client-facing discussions. Build domain assets, frameworks, and thought leadership to drive solution effectiveness. Mentor solution consultants and support internal capability building. Required Experience : 15+ years in insurance BPO, with 8+ years in presales and solutioning. Deep knowledge of P&C / Commercial Insurance (e.g., claims, underwriting, policy admin). Proven track record in global BPO pursuits and deal structuring. Excellent client-facing and presentation skills. If you wish to explore this opportunity, kindlky write to me at "shalu@credencehrservices.com".

Desired Candidate Profile: A minimum of 12 years of experience, with expertise in P&C Insurance. Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Insurance domain , with extensive experience leading teams of 100+ FTEs . Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders. Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution. Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction. Possesses flexibility to work in US shifts as needed. Role Summary: Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving. Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth. Proactive risk identification and alignment with customer goals while maintaining operational excellence. For further information, reach out to us at ruchita.khole@credencehrservices.com