Application Support

Role Overview: You will be joining an Asset Management client in Pune/Mumbai as an experienced Application Support professional. In this role, you will be the service owner for key investment applications like Aladdin, Bloomberg, and WSO. Your main responsibilities will include ensuring seamless support, service improvement, and operational excellence across global time zones. Collaboration with cross-functional teams and strategic partners to address complex issues and manage incidents will be a key part of your role. Key Responsibilities: - Serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO - Ensure seamless support, service improvement, and operational excellence across different global time zones - Collaborate closely with cross-functional teams and strategic partners to address complex issues and manage incidents - Foster continuous improvement in front-office systems - Troubleshoot application and trade-related issues using logs, queries, and MI tools - Have proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc. - Demonstrate familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON - Utilize exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB - Understand the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) - Collaborate with global stakeholders in agile, cross-functional setups - Have a deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations Qualifications Required: - Over 10 years of experience in the financial services industry, with a focus on asset management technology - Minimum of 5 years of hands-on experience in service management or application support within front-office environments - Proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc. - Ability to troubleshoot application and trade-related issues using logs, queries, and MI tools - Familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON - Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB - Strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) - Proven track record of collaborating with global stakeholders in agile, cross-functional setups - Deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations In case of any additional details of the company mentioned in the JD, please provide the same.,